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Various media issues

Discussion in 'Model S' started by Axael, Apr 6, 2018.

  1. Axael

    Axael Member

    Joined:
    Feb 15, 2017
    Messages:
    135
    Location:
    Belgium
    Hey people,

    I'm wondering if the issues I'm experiencing on my MS 2017 are common issues or not. And those are getting worse over time:

    1. Lots of issues with Spotify
    Examples: can't load saved albums/artists, sometimes plays the same song over again when I click on "next", won't play any song (and sometimes displays the timeline as if it was playing but no sound is coming out of the speakers), displays a "unable to load track list" error message, plays a song but crashes and stops, and most of the time can't resume playing when I go out of the underground parking lot at work. Those issues usually require a soft reboot to temporarily disappear.

    2. Issues with voice commands
    From time to time, hitting the voice command button on the steering wheel displays the adequate icon on the ICU display, but then it doesn't hear anything I'm saying. I've got to wait, hit the button again and retry.

    3. Volume wheel issues
    From time to time, trying to increase or decrease the volume with the steering wheel control doesn't work.

    Well, I also have the "yellow" ring on my main screen. The SC ordered a new screen, but apparently it could take months before I'm getting a new one here in Europe.

    Thanks for any tips on how to fix those issues :)
     
  2. Ande

    Ande Member

    Joined:
    Jul 28, 2017
    Messages:
    723
    Location:
    Norway
    1 never seen
    2 only on first voice command after a reboot or update
    3 never seen it
     
  3. Swwacm

    Swwacm New Member

    Joined:
    Apr 6, 2018
    Messages:
    1
    Location:
    Scotland
    1. Yes, all the time.
    2. Sometimes
    3. Never. Think I remember a post about this issue and the steering wheel controles were replaced by SC.

    I have put 1 and 2 down to poor 3G signal. Have had a loaner with the same "features".
     
  4. Axael

    Axael Member

    Joined:
    Feb 15, 2017
    Messages:
    135
    Location:
    Belgium
    Thanks for your input, Ande & Swwacm.

    Thing is, I had some Spotify issues from the beginning, but that was from time to time. Now it's been a few days those happen every single day, at least once. I'll take an appointment at the SC.
     
  5. Vosa75

    Vosa75 New Member

    Joined:
    Apr 16, 2018
    Messages:
    1
    Location:
    Karlsruhe
    1 exactly face the same issue since 2018.10.4 Software. Has nothing to do with mobile bandwidth in my case. E.g. TuneIn is woring, full LTE coverage but does not load spotify saved list etc. Repoot of both screens does not help.

    2 had this sometimes but aloway when mobile coverage was poor.
     
  6. Axael

    Axael Member

    Joined:
    Feb 15, 2017
    Messages:
    135
    Location:
    Belgium
    I noticed some of these issues were fixed with the more recent updates (at least with the 2018.14). I'll report back soon, the SC will check if they find anything wrong.
     

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