I'm finding AAMI (Suncorp) hard work to deal with on a small repair claim at present. Offered me a repairer (in Bundoora) who was 1 hour drive away and not an accredited repairer on Tesla's website. I've escalated the claim to beyond the Call Centre 'Supervisor' to get something approved with Corso BodyWorks (approved repairer) who do work with RACV and others and where other forum members have had a good experience. Corso are based in South Melbourne, close to home.
I believe that Suncorp are in the process of trying to add more relationships with Tesla accredited repairers, recognising that they have a problem in Victoria.
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I was in seeing another panel repairer (a relative) today. He tells me of a conversation with a tow truck driver visiting his repair shop has indicated that his custom tow truck was built to recover Tesla's from underground/multi-level car parks where wifi signal is challenged.
Apparently it is becoming increasingly prevalent (given more vehicles in circulation) that Tesla owners are becoming stuck in car parks (think multi-level apartment/shopping centre car park) and unable to start the car because their phone has no signal.
Tesla is apparently meeting the cost of this call out, recognising the issue.
But give some thought to where your physical 'credit card' key is guys!
I believe that Suncorp are in the process of trying to add more relationships with Tesla accredited repairers, recognising that they have a problem in Victoria.
--------
I was in seeing another panel repairer (a relative) today. He tells me of a conversation with a tow truck driver visiting his repair shop has indicated that his custom tow truck was built to recover Tesla's from underground/multi-level car parks where wifi signal is challenged.
Apparently it is becoming increasingly prevalent (given more vehicles in circulation) that Tesla owners are becoming stuck in car parks (think multi-level apartment/shopping centre car park) and unable to start the car because their phone has no signal.
Tesla is apparently meeting the cost of this call out, recognising the issue.
But give some thought to where your physical 'credit card' key is guys!