My car was rear-ended on Nov 6th. And I quickly scheduled an appointment in the recommended body shop(which is a Tesla service center) to get that fixed.
A week later I was contacted by Tesla Fremont to confirm that they will order the part first. Since it will take about 10+ business days to prepare the parts, the appointment was cancelled and would be rescheduled when the part is ready.
Guess what, at this point, the part is still not ready yet and I'm still waiting for a call from Tesla to schedule the appointment.
I guess they may on purpose de-prioritize my order because the car is mostly drive-able and Tesla is pushing very hard to meet the holiday new car orders. But waiting for more than 1 month to get just the parts ready seems to be too much. I wonder how they can properly sustain it once the volume grows.
A week later I was contacted by Tesla Fremont to confirm that they will order the part first. Since it will take about 10+ business days to prepare the parts, the appointment was cancelled and would be rescheduled when the part is ready.
Guess what, at this point, the part is still not ready yet and I'm still waiting for a call from Tesla to schedule the appointment.
I guess they may on purpose de-prioritize my order because the car is mostly drive-able and Tesla is pushing very hard to meet the holiday new car orders. But waiting for more than 1 month to get just the parts ready seems to be too much. I wonder how they can properly sustain it once the volume grows.