The website reflects a realistic 5-7 week lead time, which puts deliveries in December. I know people are frustrated with the long wait but Tesla is giving realistic lead times based on current production plans. You will all get your car before year end, but beyond that the sales people have no idea when you car is going to be delivered. Until a VIN is assigned they have no more information than any of us.
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When is Tesla gonna start producing for U.S?
- Thread starter massonron192
- Start date
OverEZPZ
Member
IOW, people who placed their orders in September and October when Tesla’s website showed 2 weeks and folks who place their orders today may receive their vehicles in the same timeframe. 
dandrewk
Active Member
IOW, people who placed their orders in September and October when Tesla’s website showed 2 weeks and folks who place their orders today may receive their vehicles in the same timeframe.
Yes. Is it fair? No, but it's a reality based on Tesla's need to maximize quarterly deliveries. From all that has been gleaned here, there are three factors that determine deliveries:
- The date in the quarter you place your reservation
- Where you live
- The trim level you ordered
It seems that the factory produces batches of trim levels at a time. If you ordered LR/AWD, and that trim comes first, you will probably get a delivery faster than those ordering other trims.
Being produced earlier doesn't necessarily mean getting the delivery faster. This can be verified by looking at monthly deliveries. In every quarter, the sales are heavily waited in the last month. Sometimes, the last month sales are close to the prior two months combined.
You should get your VIN and delivery date sooner than the most of us west-coasters. But someone in CA who ordered a month after you might only have to wait a few days longer than you.
The time estimate at the time of the order should be "reality based". After I ordered my X (10/22) they said 4-7 weeks for delivery. There was no "asterisk" that said "Unless you are in California when it won't be until the last half of December". At this point Tesla should be fairly accurate at predicting when you will get your car - a 3 week window is reasonable. Otherwise, don't make those representations.
dandrewk
Active Member
The latest info I have is California orders through end of November will get delivery in weeks 2-3 of December. That was for the Model 3, but I'd expect the X to be the same. Info came from an SA via a delivery manager. We'll see.
They have until Dec. 3 to meet their delivery promise to you. You may get lucky. Fingers crossed.
jonquiljo
Active Member
Very good point. Tesla is treating us poorly. They tell us absolute BS and set us up for long waits, protracted and chaotic deliveries, and probably a whole lot more. We didn’t sign up for this crap. But, we want the car so we are stuck with it.
I really don't know how anyone could defend Tesla. They treat most customers like total garbage. Tesla misrepresents most delivery timeframes and expects that we smile and take it like good little kids.
Most consumer based companies don't become successful with such horrendous customer service. Some people make it sound like this is beyond Tesla’s control. It’s not. Tesla knows exactly how its behaving. They simply don’t care.
100% agree but they know they can get away with it....
jonquiljo
Active Member
At some point - probably in the next couple of years or so, Tesla will be forced to clean up their act. This is not ALL about them, and they are getting a reputation of being bad news to buy from. Good cars, bad experience.
Many people here seem to have a good degree of success in a lot of industries. Would your company deal with customers this way? I doubt it.
Yes, pulling the trigger to by a new model 3 and having to wait is agonizing for some of us including myself. I ordered on October 23rd in South Carolina and my order stated 6 - 10 weeks. Look like I still have a while to go. No news from Tesla yet.
We need to remember that Tesla does not have a dealership network. Dealerships were created back in the Henry Ford days when Ford did not have enough capital to distribute/sale their vehicles. Dealerships were created by individuals getting local business loans to startup. I'm not sure of the terms but dealers take procession of cars and them must pay manufacturer with the dealership sitting on the inventory not the manufacturer. Dealers then learned to make money of the service of the vehicles in many different ways. I wonder if one factor of Tesla not using the dealership model is because of the low maintenance of their cars. Dealerships make money from service.
Tesla has service centers but not dealerships so local inventory is somewhat limited. More so now than back in the summer as the Europe and China market has become larger. The car industry is a tough business and other manufactures make cars based on a guess to the number of sales for the year. If they are wrong on the guess it could be a real financial burden. The whole Tesla business model is to try and streamline the ultimate delivery of a car to the consumer. From the few choices for builds to lack of local inventory. Tesla does not want to have inventory sitting around waiting to be sold.
We are still in the early adoption phase of EV's and Tesla. One day it might change, but we just need to show some patients.
We need to remember that Tesla does not have a dealership network. Dealerships were created back in the Henry Ford days when Ford did not have enough capital to distribute/sale their vehicles. Dealerships were created by individuals getting local business loans to startup. I'm not sure of the terms but dealers take procession of cars and them must pay manufacturer with the dealership sitting on the inventory not the manufacturer. Dealers then learned to make money of the service of the vehicles in many different ways. I wonder if one factor of Tesla not using the dealership model is because of the low maintenance of their cars. Dealerships make money from service.
Tesla has service centers but not dealerships so local inventory is somewhat limited. More so now than back in the summer as the Europe and China market has become larger. The car industry is a tough business and other manufactures make cars based on a guess to the number of sales for the year. If they are wrong on the guess it could be a real financial burden. The whole Tesla business model is to try and streamline the ultimate delivery of a car to the consumer. From the few choices for builds to lack of local inventory. Tesla does not want to have inventory sitting around waiting to be sold.
We are still in the early adoption phase of EV's and Tesla. One day it might change, but we just need to show some patients.
Even with understanding of their current business model, I do agree that customer service can be improved.
Sorry that I keep adding to my own post.
I remember a news story that I heard about a passenger train operator installing timers that displayed how long it would be before the train arrived at a particular station. With making that one change, passengers rated their experience much better then before when not having a clue to when the train was going to arrive.
Maybe if Tesla could somehow have a way to show us our order working its way through the queue we to would have a better experience in the waiting process. Would not have to be to the day but maybe within 7 day window.
dandrewk
Active Member
There are a few here who got their tentative manufacture week by asking their SA. I tried this yesterday, and he said "normally I could do it, but Tesla is changing the way SAs work with delivery centers, and that ability has not been restored yet".
We must have gotten really lucky. We ordered a Model 3 on October 25th and will be picking up this weekend. Confirmed phone call today that the car is on the lot already for us. If it matters, we are east coast and ordered a long range. Not sure what else would make a difference in the speed.
It seems that Long Range got preference over SR+. I ordered mine on 10/27 in Aventura and have yet to receive a VIN. Did you get a VIN? And when?
jonquiljo
Active Member
Meaning that Tesla's SAs aren't being told what is going on - or what Tesla's real plans are. So customers do not know what is happening, and those responsible for interacting with the customers (at Tesla) are being kept in the dark.
dandrewk
Active Member
I have no idea how you interpret it this way. The SA was very clear and did indeed relay what he was just told by a delivery -manager- (not specialist). The structure is in transition, and the capacity to determine tentative manufacture dates has not yet been re-implemented.
In this instance, nobody is being kept in the dark. I was given specific date ranges, something I did not expect. If you or any other California buyers would like to see if their SA has the same info, that would an interesting data point. Otherwise we will have to wait until December for verification.
puppers
Member
Just sent my SA a text to inquire. I'll report back. I'm patient now that Tesla's ordering/deliveries for US are in disarray, but I'll do it for the sake of data gathering
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jonquiljo
Active Member
And if your car doesn't show up in December - or has big problems when it does - how will you feel about Tesla then?
When Tesla says anything about the future that is accurate, I will be glad to be positive about them. I don't know if I will get a car in December, if it will be intact, if it will be delivered in more than 5 minutes, nothing. I don't know that if I am told to pick it up on a Tuesday that Tesla will wait until the next day if I am unavailable.
It's something new almost every day.
So "in transition" = "I don't know" as far as I am concerned.
dandrewk
Active Member
I didn't know you can have an issues with something that doesn't even exist yet. What has that go to do with anything? Just because I don't dive to the "worst possible scenario" does not make me an optimist. It makes me a realist.
I also don't immediately assume any and everything coming from a Tesla employee as a lie or deliberate attempt to fool us. I don't make blanket assumptions that Tesla "doesn't care" or "treats us like dirt". So when a person who is in a position to know, one that I've come to trust, tells me something, I don't assume that it's false and misleading. "Transition" is just that and there is zero reason to believe otherwise.
I'm fully prepared for major issues, but I don't assume them either.
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