as the title says really.
just over 6 months ago took the ModelS into service for a new front drive unit after one of their techs confirmed it was faulty (had the issue for 30K miles but Tesla refused to accept it on earlier visits). The thing with that visit was that Tesla arranged it when the part came in. As such I literally could not communicate with them in any way whatsoever, as even in-app messaging was not available as it was not me that arranged the appointment.
What an absolute farce. I remain infuriated that I had previously instructed them to leave the faulty air suspension strut in the vehicle that I was also getting replaced at the same time, but because I couldn't communicate with them this got lost. They also replaced the two scroll wheels - with ones that didn't work properly, I assumed (incorrectly now it seems) that it was software so waited for a few releases but they remain faulty. I literally did not have a single communication during that service and whilst Tesla may be proud of that achievement, it was so detestable an experience I highly doubt I will ever purchase another Tesla. I certainly don't recommend them to anyone these days.
The cars may be fundamentally good (still nothing I would replace the Model S with?!), but the Company is plain abusive of it's relationship with its customers which to anyone rational is just plain self-defeating.
To the present; Don't use the car so much these days, but when the FDU started playing up again, apart from sounding like an old washing machine since it was fitted, it now has a similar issue with vibration and the differential (is this a common trait with these?) I thought I'd get it back into service to get it sorted, together with replacing the scroll wheels again and sorting a clunk in the rear suspension.
Now it seems they won't even book an appointment unless I approve their costs.
The car is under extended Tesla warranty, even so I am being asked to pre-approve £550+ worth of costs that Tesla can charge me irrespective of what actually transpires before I can even get an appointment. I cannot attempt to communicate with them in any way whatsoever (even if I could, I expect it would be pointless).
That's just disgusting.
just over 6 months ago took the ModelS into service for a new front drive unit after one of their techs confirmed it was faulty (had the issue for 30K miles but Tesla refused to accept it on earlier visits). The thing with that visit was that Tesla arranged it when the part came in. As such I literally could not communicate with them in any way whatsoever, as even in-app messaging was not available as it was not me that arranged the appointment.
What an absolute farce. I remain infuriated that I had previously instructed them to leave the faulty air suspension strut in the vehicle that I was also getting replaced at the same time, but because I couldn't communicate with them this got lost. They also replaced the two scroll wheels - with ones that didn't work properly, I assumed (incorrectly now it seems) that it was software so waited for a few releases but they remain faulty. I literally did not have a single communication during that service and whilst Tesla may be proud of that achievement, it was so detestable an experience I highly doubt I will ever purchase another Tesla. I certainly don't recommend them to anyone these days.
The cars may be fundamentally good (still nothing I would replace the Model S with?!), but the Company is plain abusive of it's relationship with its customers which to anyone rational is just plain self-defeating.
To the present; Don't use the car so much these days, but when the FDU started playing up again, apart from sounding like an old washing machine since it was fitted, it now has a similar issue with vibration and the differential (is this a common trait with these?) I thought I'd get it back into service to get it sorted, together with replacing the scroll wheels again and sorting a clunk in the rear suspension.
Now it seems they won't even book an appointment unless I approve their costs.
The car is under extended Tesla warranty, even so I am being asked to pre-approve £550+ worth of costs that Tesla can charge me irrespective of what actually transpires before I can even get an appointment. I cannot attempt to communicate with them in any way whatsoever (even if I could, I expect it would be pointless).
That's just disgusting.