Just got my car back from service center. It was an absolute failure. I dropped the car off at 11 AM. They said it’d be ~2 hrs to repair the part, so I took a loaner vehicle. They called at 1:45 PM to say it’s ready. I drive back to the center to pick up the car, and I get there 30 min later. The guy inside has me signing papers and says everything looks good, they did a test drive, wind noise is normal now. When I asked if they noticed anything else that might have been improperly installed (I.e. actually inspect the car rather than just fix the thing I - in my layperson opinion - thought might be the problem), he said “well they didn’t see anything else that could be causing noise, so...” and I said ok great.
Then I walk out to the car, first thing I do is look at the “repaired” piece. It’s EXACTLY the same as when I dropped it off. It’s still clearly sticking out from the car, not adhering to the location it’s supposed to, and I found out later when I drove away, the wind noise is *exactly* as bad as it was before. I immediately brought the service rep out to the car to point this out, and he just asks surprised, as if this didn’t look exactly like this 5 minutes ago, and he sort of pokes at it in the sort of way that implies a, “I don’t see what’s wrong with it,” vibe. Then he eventually says “well for peace of mind we’ll go ahead and order a new part and just replace it.”
So now I wasted my entire day either at the dealership or driving in horrible Southern California rush hour traffic — with a 2 year old — and for absolutely nothing at all.
And the cherry on top was that I tried to call the service center sometime later to ask a follow up question, and of course the wait time on the phone to talk to someone is OVER 45 minutes. And that’s pretty much been the typical experience for me any time I’ve called Tesla for anything so far.
Seriously, SERIOUSLY not happy with tesla’s Customer service. And the wind noise still f’ing sucks. I do a lot of meetings while in my car. This car is the first car I’ve been in where someone on the meeting had to tell me to just mute my mic for the entire meeting because they couldn’t hear anything but wind.