I didn't want to hijack JS77's thread, but I had a similar rejection story today at Leeds. I posted yesterday saying I was apprehensive about the collection and my fears were justified. I also hope that people from Tesla read this forum and see the kinds of issues that are happening.
The car looked fine as I walked into the store, but while waiting in the lobby I noticed the passenger side rear door was misaligned. On further inspection it was the tip of the iceberg. Off the top of my head this was a list of the issues:
Passenger side rear door misaligned
Driver door misaligned
Boot misaligned
Scuff marks on both side of the rear bumper
Driver seat bunching of the leather
Mark on driver sun visor
One side of the headliner that meets the rear panels was fine, but the other side was way off.
Random hard lump in the passenger headliner
Centre console scratched
Charging port was fine, but the opposite side was sunken quite badly
Aero cover hanging off - no biggie, but shows the lack of attention to detail
Horrible reside and scratches on the circular bar under wireless charger
Marks on the rear site that wouldnt wipe off easily
I didn't even open the frunk as by this point the car was rejected. Other than the two scuffs on the bumper the paintwork actually looked fine, but the car was wet due to a lot of rain today in Leeds so I couldn't even check that thoroughly
The staff were initially shocked I was rejecting it as they said panel misalignment's can be sorted in no time, but it was those and the rest of the issues that led me to my decision. I don't know if he was a manager, but a guy called Triss(I think) was really helpful and basically said if I wasn't happy with the car then he wasn't happy for me to take it and promised to try and get me matched as soon as possible. He said it would either be a few days if they have any inventory or a month if I have to wait for a new one. I said I was happy to wait if it meant the car was right, but I am gutted all the same.
The car looked fine as I walked into the store, but while waiting in the lobby I noticed the passenger side rear door was misaligned. On further inspection it was the tip of the iceberg. Off the top of my head this was a list of the issues:
Passenger side rear door misaligned
Driver door misaligned
Boot misaligned
Scuff marks on both side of the rear bumper
Driver seat bunching of the leather
Mark on driver sun visor
One side of the headliner that meets the rear panels was fine, but the other side was way off.
Random hard lump in the passenger headliner
Centre console scratched
Charging port was fine, but the opposite side was sunken quite badly
Aero cover hanging off - no biggie, but shows the lack of attention to detail
Horrible reside and scratches on the circular bar under wireless charger
Marks on the rear site that wouldnt wipe off easily
I didn't even open the frunk as by this point the car was rejected. Other than the two scuffs on the bumper the paintwork actually looked fine, but the car was wet due to a lot of rain today in Leeds so I couldn't even check that thoroughly
The staff were initially shocked I was rejecting it as they said panel misalignment's can be sorted in no time, but it was those and the rest of the issues that led me to my decision. I don't know if he was a manager, but a guy called Triss(I think) was really helpful and basically said if I wasn't happy with the car then he wasn't happy for me to take it and promised to try and get me matched as soon as possible. He said it would either be a few days if they have any inventory or a month if I have to wait for a new one. I said I was happy to wait if it meant the car was right, but I am gutted all the same.