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I feel for you exactly same happened to me day 3 of ownership! Mine has a little paint damage too, I’ve touched up to protect it for now. I’m on leaseplan too and was going to wait until nearer the time to hand back and get a quote. Tesla SC said they wouldn’t do it but a local Tesla approved...

I thought I read somewhere on the Tesla site that they recommended Supercharging?

Tesla were upping the 1000 to 5000 when I ordered. I only Supercharger when I need to, but obviously since it’s free I’m trying to use as many miles as possible. I’ve only charged at home 6 times since August! I am using this as compensation as Tesla still haven’t payed back my £1000 deposit...

Not thought of it like that. Technically I only had one referral. 5000 for my order and 5000 for the one referral. I guess we’ll see if it’s for 12 months

Hello, Has anyone who has purchased a model 3 in the uk hit their limit of ‘6 months free Supercharging’? I purchased mine in August so I am coming up to that period but have not heard anything about this coming to an end. I still have over 8000 free miles to us! Thanks

I’m glad to hear you got your money back. I have had confirmation that Tesla had the money from leaseplan on 15th August. So there is no reason for the refund to be taking this long.

This is incredibly frustrating and very worrying. I have had several verbal agreements with Tesla that the money is refunded back to the customer. I really hope this situation gets resolved for us soon. Have you had any more luck with resolver? I had a generic automated response from Tesla to...

Nice one, how long did you have to wait? Did they email or text you to say they were going to give you the money back?

Strange the phone number works for me. I have now put a query through the resolver link you mentioned davidmc. fingers crossed they will listen.

Good luck! I hope you get some news/cash soon. I called 01628 450606 at around 13.00 and got through after about 5 minutes

For Tesla confirmed the payment from leaseplan was received on 15/08. I took delivery on 09/08. So who knows!

That is correct, I was told this by drive electric and Tesla. Initial reservation was £1000 + £2000 to go ahead with the purchase using my own money. Drive electric then took over the RN and leaseplan payed the full amount for the car. Therefore Tesla are £3000 in credit i.e. money that is owned...

Hi, has anyone that has leased their M3 had their £3000 deposit back from Tesla yet? I am leasing through leaseplan and have played the initial deposit and two lots of monthly repayments but have yet to receive the money I put down to Tesla for the reservation. Tesla have assured me I will...

Not sure about this I will check mine. All I will say is that the black paint is very thin. I put some door protection strips on then reposition them, this left some light scratches on the paint work. I imagine any stone chips will definitely impact the black paint. I really wanted one of the...

Believe it or not I haven’t actually taken many pics, to busy sorting stuff out. I will get a couple on soon!

Just wanted to say a massive thank you to all the members of this great forum! Your tireless information gathering and question answering has been excellent and has really helped me out a lot over the last few months. I have finally picked up my M3 yesterday at heathrow and the process was...

They just phoned 18.00 Thursday 8th with Registration. Pick up tomorrow 9th at 16.30 Heathrow. Reg is not showing up on Insurence sites so will try tomorrow at some point.

Not having your RN number is extremely annoying. Not sure why DE can’t sort it out. I think calling Tesla at the moment would be a nightmare, much easier to speak to someone at DE. Have you tried Henry, he’s been good at answering all my questions recently. Yes a shame the weather is pants, but...

Unfortunately Bristol SC is too small and not equipped. My only two options for delivery when I ordered were Birmingham and Heathrow. Technically Bham is closer to me, but a few people said Heathrow would be a safer bet for pick up. Exited now, this is getting real!

I’m with DE. I had a text from Tesla at 13.00 today with a Friday 9th pick up from heathrow. Great short notice. DE knew nothing, but did confirm finance is in place so just turn up and drive away! I had a final invoice at around 19.00 this evening. No mention of the initial £3000 down payment...

Nope

Yes the government grant one is the only thing I have had from them. I guessed that was automated, but nothing else. I realise other people have not heard too, but many people on here have had some sort of communication. Very frustrating Reservation December 2018, ordered 24/05/19

Thanks I will try.

Which phone number are people using in order to speak to Tesla about delivery? The customer service number I try only talks about road side assistance and super charging problems. Some people are being told about August delivery and I have heard nothing. No text, calls or email from Tesla. My...

Does anybody know where we stand with lease? Surely if you are locked into a finance agreement (as I am) this won’t be changed now. Also if my car, and it’s a big if, is on the triumph ace, changing the order now would be madness. Unless Tesla honer the price cut.

My friend was just at the mall in Bristol and took this picture: So I’v no idea what’s going on!

I have been told I will get the £1000 + £2000 down payments back when I take delivery of the car. Both Tesla and DE have confirmed this. But we will have to wait and see! I have not had to pay my initial rental yet, presumably again at delivery. I don’t know why you have had to pay yours, that...

Also wondered if you knew when and how we get our Reservation & Deposit back from Tesla (i had to pay the finance company the initial deposit as well)

No Tesla added the DE details to my account after I spoke to them on the phone. However, I could of added it myself, they just did it before I had the chance. You just have to add the company and address into the finance bit. Those options have disappeared as now, I have no option to edit...

I have been dealing with Bella at drive electric. She has been very good so far, but I have been doing most of the work through my Tesla account which I already had before I went the lease route. I did give DE my RN number and they sorted out the finance side of things via lease plan. I had to...

I’m going through drive electric too. SR+ black, aero wheels. I also have a vin in my credit note and in the source code. I have put this vin into a free tracker and it does match up with a description of my car. I have no idea where the car actually is though. I saw another thread saying this...

Hello, I have checked my source code and it says "false,vin" vinHasChanged. Any ideas? Also I have a 3 credit notes attached to my account. One of them clearly has a vin listed. Really confused.

Thanks for clarifying

Hello all, I have a sr+ on order hopefully on the boat as we speak. I am looking into charge points to install at home and was wondering what’s going on with these smart charge points? Will dumb chargers be phased out by the end of June? According to rolec this is the case, does anyone know...