terrible customer service

Hello fellow Tesla owners, I have had a worst experience during Tesla Service visit in Warsaw, Poland. Long story short - car was not fixed because of missing part after they have sent me a confirmation that all parts are ready and in place. Traveled ~600 km, rented a hotel for two nights...

I still report bugs, particularly phantom braking, by hitting voice assistant and saying "Bug report: phantom braking" and it goes through. Is it even worth doing that? In this age of AI learning everything, does reporting like this even do anything?

Hello everyone, I'm a first time poster, but long time reader. Quick intro about me: In 2021 I purchased my first Tesla (2021 Model Y Performance Red exterior with white interior) and fell in love with the car. I drove it until December 28th of 2022 when I purchased my 2023 Model X Plaid...

Newbie here - had my '21 M3 for a month. How can I report bugs to Tesla 'after the fact' as opposed to using a voice report when it happens?

I just found out that customers have no avenue to escalate a new vehicle delivery issue with sales or service beyond the level of local store manager. If the issue is the store manager or the issue conflicts with the business pressure put on the store manager, the customer really has no...

For a CEO that can put men safely on a space station and will eventually get them to Mars and for a CEO who can get a car to drive itself on curved roads, how in the world can he not get the customer service piece right. My Tesla 3 did not start (apparently the 12V battery was dead without any...

I have sent of about 9 messages in total to my Tesla Advisor and Tesla Delivery Specialist since I ordered my Model Y on 5/28. I have had responses on less than half of them and from the Delivery Specialist the responses have come 5-7 days form when I sent the email. Furthermore, the emails to...

It is clear to me that Tesla has shut down traditional customer service eg call, text or email a single source and get a timely response that takes care of your issue(s). As a 2012 Sig owner, I remember the early days when George B headed up the "customer experience" team with "make me smile"...

Ordered a model 3 sr+ With 19” alloys early May 19, received a message saying expect delivery in August.......but didn’t hear anything after. Kept getting told the car might arrive next shipment. 7 months later I got tired of ringing and chasing. Gave up and decided to go for a used model S...

i need help please. I purchased a 1 year old model S from a private dealership a month ago and I love it. However, I still have not been able to get it linked to my account. I have followed the guidelines on Tesla’s website and emailed them all the info they require, but 3 weeks later I still...

We were scheduled to take delivery of a Model 3 on September 15th, but our Delivery Advisor moved it up to September 8th. We schedule the closing on the car loan for Wednesday the 5th at 4pm. I called the Delivery Advisor Tuesday the 4th because we had not yet received the Purchase Agreement...

The subject line is my opinion based upon weeks of experience with "executive escalation." First, the standard business definition of "executive" is a company officer with a minimum level that is typically a vice president. Nowhere in my experience with executive escalation was there ever...

I took delivery about 2 weeks ago and have muddled through the manual... I have lots of questions but the delivery specialist takes days to respond to calls or emails, didn't tell me about things such as extended warranties, optimal battery charging (found it in the manual) and when I didn't get...