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“A specialist will contact you within 48 hours”
- Thread starter Nirenk
- Start date
Garlan Garner
Banned
Thanks.
If any of you guys have any questions about what's going on at each stage of this process...feel free to ask. I remember I was tremendously curious as to how all of this worked.
Hey guys. Need some advice. I have ViN 32xxx assigned and my pickup is scheduled this Saturday 7/28.
Last week, I purchased car insurance under a different company than the one I had on the Tesla portal. I sent it to my ISA last week, and when I spoke with him on Friday, he said he'd get it changed.
It's now Wednesday and I am still seeing the "A specialist will contact you in 48 hours message". My insurance is still not updated and I am not able to process my ACH payment. My ISA is completely inaccessible. Doesn't answer the phone and his mailbox is full I tried calling the main Sales line and it's a 50 min hold.
I am assuming that I bring a cashier's check (I wanted to use ACH) and a copy of my new insurance and be able to take delivery on Saturday? This is totally frustrating.
Last week, I purchased car insurance under a different company than the one I had on the Tesla portal. I sent it to my ISA last week, and when I spoke with him on Friday, he said he'd get it changed.
It's now Wednesday and I am still seeing the "A specialist will contact you in 48 hours message". My insurance is still not updated and I am not able to process my ACH payment. My ISA is completely inaccessible. Doesn't answer the phone and his mailbox is full I tried calling the main Sales line and it's a 50 min hold.
I am assuming that I bring a cashier's check (I wanted to use ACH) and a copy of my new insurance and be able to take delivery on Saturday? This is totally frustrating.
@tigerade, I bet that's frustrating. I would definitely spend the 50 minutes on hold if I were you and let them know what's going on and see what they can do to help. BTW, the hold system is on Tesla-time. Its usually 50% to 100% longer than what it says when you first start holding, so if it told you 50 minutes, its probably more like an hour and a half. There's a lot of us that are going to end up in the same position. When you do get it sorted out, would you mind coming back here and telling us what you did? If you figure out how to get rid of the 48-hour-screen-of-death, please share!
scottf200
Well-Known Member
Not sure a cashier's check is necessary. I think in Dec we just wrote it from our personal checking account (i.e. deposit).
Garlan Garner
Banned
This is the message I received 2 days ago concerning payment.
____________________________________________________________________________
Garlan,
For the down payment, we can take ACH payment or cashier’s check. The ACH payment is typically available about 24 hours prior to delivery, and you can make that ahead of time.
Sincerely,
NA Financial Services l Credit Team
6800 Dumbarton Circle | Fremont, CA 94555
[email protected]
This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message, or the taking of any action based on it, is strictly prohibited.
P Please consider the environment before printing this email
Garlan Garner
Banned
the guys at that email address are great for responding. I got a response from one of them last night at 11pm PST.
Garlan Garner
Banned
Garlan Garner
Banned
Yes, the 48 hour notice is gone.
For ACH....first contact you Tesla Rep and they will give you Tesla's ACH number. You then give it to your bank and tell the bank to give you an ACH number ( transfer sequence number ). Then 24/48 hours later...contact Tesla to make sure the ACH took place.
I'm using a Cashiers Check because its tremendously quicker to prove.
further, a second friend (current owner) was at the 3 unveiling and didn’t configure and finalize until after myself and friend #1. he also got white. and is easy coast NY metro area.
he got his email and delivery window yesterday. it’s about 3-4 days after friend #1s window of delivery
seems this is further evidence that white interior is prioritized
My order page just updated. The 48 hour message has been replaced with this:
A delivery experience specialist is reviewing your changes and will contact you prior to delivery
The Lemon Law and Order Agreement links are also back, as well as new links to download the Tesla app for iOS and Android. Otherwise everything looks the same. No VIN, no change to the delivery estimate.
A delivery experience specialist is reviewing your changes and will contact you prior to delivery
The Lemon Law and Order Agreement links are also back, as well as new links to download the Tesla app for iOS and Android. Otherwise everything looks the same. No VIN, no change to the delivery estimate.
yeah, my order agreement is back tonight as well but i've never seen the message about someone contacting me in 48 hrs. Until I hear from someone at Tesla, I've learned to not get excited about changes to the order page. I really want to be excited but it's just too much of a roller coaster with Tesla.
Bokonon
Title-customizing Member
Tesla just published a new version of "My Tesla" about an hour ago. It's possible that this change in verbiage is simply a consequence of the website updating rather than a change in order status. The original language that started this whole thread ("a specialist will contact you within 48 hours") was misleading and inaccurate for most people, so I don't blame them for changing it.
Has anyone who got the "A delivery experience specialist..." message gotten an update? Any changes to the message or any contact from Tesla?
I only made a change because I was interested in seeing loan options before committing to paying in cash. But now I'm worried this is going to hold up my order and I'd rather pay cash if that's the case.
I only made a change because I was interested in seeing loan options before committing to paying in cash. But now I'm worried this is going to hold up my order and I'd rather pay cash if that's the case.
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