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"12V Power Low" - 2 month old S 75D and living 1200km/750miles from service center ...

Discussion in 'Model S' started by gmorales, Nov 28, 2016.

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  1. gmorales

    gmorales Member

    Joined:
    Aug 25, 2016
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    33
    Location:
    Lisbon, Portugal
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    Last Friday I got the above 6 errors when entering my car in the morning ...

    Car wouldn't start or move!
    After 1 hour wait, 2 resets and 1 shutdown and powerup cycle, the car worked normally.
    After a short commute the car repeated the same thing...
    Now Service is telling me that there is an issue with HV (High Voltage) System, although they couldn't diagnose what is the issue exactly ...
    Living in Portugal, the nearest service center is in Bordaux France ~1200km / 750miles away ...
    I knew the risks I was taking when buying a Tesla in a country with no service center (although Tesla is now recruiting for opening one is Lisbon, Portugal)... but having such a major issue in such a new car doesn't seem normal...

    Anyone had a similar problem ?
     
  2. apacheguy

    apacheguy S Sig #255

    Joined:
    Oct 21, 2012
    Messages:
    4,465
    Location:
    So Cal
    Seems like it could be the HV contactors. I had many of the same messages appear when mine went out 2 yrs ago.
     
  3. bentrials

    bentrials New Member

    Joined:
    Saturday
    Messages:
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    Location:
    Palm Beach
    I've had the exact same issue. See below. My car abruptly stopped working today, and I had to leave it at a restaurant! Any solutions?

    upload_2017-10-14_23-13-3.png
     
  4. Tam

    Tam Active Member

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    Location:
    Visalia, CA
    Too many failure errors. I would give Tesla Road Service a call!.
     
  5. bentrials

    bentrials New Member

    Joined:
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    Location:
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    Of course. I did that yesterday. Still no answer from Tesla.
     
  6. Tam

    Tam Active Member

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    Location:
    Visalia, CA
    Tesla Roadside Service works 24 hours a day so shouldn't it tow your car?
     
  7. gmorales

    gmorales Member

    Joined:
    Aug 25, 2016
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    Location:
    Lisbon, Portugal
    I'm sorry to hear that!
    In my case it was a "faulty harness for a temperature sensor inside the battery pack".
    Which meant that Tesla had to install a loaner battery pack in my (brand new!) car while my battery pack was shipped to the Tilburg (Netherlands) factory for them to repair/fix it.
    Living 1200km from a service center did complicate things but after some emails back and forward, Tesla Service took care of everything.

    I hope that your case is easier to solve!
     

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