I took delivery of my 2023 MS LR last month, and it was sent out to fix issues found on the delivery. Most of them are paint issues, and the service center was able to fix them, though it took them 2 weeks.
Right at the time I think my car is perfect and am ready to enjoy it, it threw an error saying "Unable to charge - Service is required". Below it says "charge port component is not detected". This error shows up intermittently, which is super annoying as I keep getting the "error-pop-up" sound during driving. The good side is that when the error is not active, I AM able to charge normally, so it doesn't actually affect my use of the car. When the error is active, I won't be able to open the charge port door, neither from the screen nor my phone. It's like the connection between the button and the charge port door actuator is gone.
I brought it to the service center, and they replaced the charge port door and thought the issue was fixed. I then went to the service center to pick it up and noticed a trim on the trunk was loose due to the failed sticky tape. They agreed to bring it in to fix the trim real quick, and when they were pulling it in, guess what, the error popped up again. I sat there for an hour when technicians tried to figure out the problem. Finally, a technician came out and tell me it was due to a bad cover plate on the back of the charge port. The error went on and off when they poked with this cover plate. Good news was that they had this cover plate in stock at another place in the city, so I waited another day for them to replace the plate part.
I was happy thinking they have fixed it and ready to enjoy my car. Well, the error pops up again on the second day. It shows up more frequently than pre-fix. I had to schedule another appointment, which is 2 weeks away, bummer. I contacted my service advisor, and he said nobody at his place had seen it before, and there were a lot of people working on my car for hours trying to diagnose and fix the issue. Well, I guess they will have to do that again.
I decided to get all the help I can and post my issue here. I put my car in service mode and took a picture of the error. Error codes are CP_a009 and CP_a100. Please let me know if you have any thoughts on the issue. Thanks a lot! I will update the post once I hear anything new from the service center.
*cannot attach picture due to some sort of server error. will add picture when it allows.
Right at the time I think my car is perfect and am ready to enjoy it, it threw an error saying "Unable to charge - Service is required". Below it says "charge port component is not detected". This error shows up intermittently, which is super annoying as I keep getting the "error-pop-up" sound during driving. The good side is that when the error is not active, I AM able to charge normally, so it doesn't actually affect my use of the car. When the error is active, I won't be able to open the charge port door, neither from the screen nor my phone. It's like the connection between the button and the charge port door actuator is gone.
I brought it to the service center, and they replaced the charge port door and thought the issue was fixed. I then went to the service center to pick it up and noticed a trim on the trunk was loose due to the failed sticky tape. They agreed to bring it in to fix the trim real quick, and when they were pulling it in, guess what, the error popped up again. I sat there for an hour when technicians tried to figure out the problem. Finally, a technician came out and tell me it was due to a bad cover plate on the back of the charge port. The error went on and off when they poked with this cover plate. Good news was that they had this cover plate in stock at another place in the city, so I waited another day for them to replace the plate part.
I was happy thinking they have fixed it and ready to enjoy my car. Well, the error pops up again on the second day. It shows up more frequently than pre-fix. I had to schedule another appointment, which is 2 weeks away, bummer. I contacted my service advisor, and he said nobody at his place had seen it before, and there were a lot of people working on my car for hours trying to diagnose and fix the issue. Well, I guess they will have to do that again.
I decided to get all the help I can and post my issue here. I put my car in service mode and took a picture of the error. Error codes are CP_a009 and CP_a100. Please let me know if you have any thoughts on the issue. Thanks a lot! I will update the post once I hear anything new from the service center.
*cannot attach picture due to some sort of server error. will add picture when it allows.
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