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Good morning,
We are emailing as we have an unprecedented amount of collections through the upcoming days.
Due to logistics, there might be last minute changes to appointments but we will be calling to update if there are any changes due.
If you are NOT able to collect between tomorrow (26th) until Monday (30th), please email immediately so we can rearrange the collection date or move you into a different vehicle.
Please, coming up to collection, pay the remaining balance of the vehicle (see your Tesla account for your Final Invoice). If on finance, please use these details to pay the remaining amount due of your finance deposit.
For registration, you will receive a text 24 hours prior to your collection with your license plate number.
Many thanks,
Tesla Manchester
We waited 2 weeks to get a phone call but heard nothing so called them on Friday 13th Sep. They said they’d look into it for us, managed to find our car the week after and booked us in for the following Saturday (21st) at Heathrow for collection.Others have got their number plate between a week to 1 day before delivery - sounds like you're very close, unless they've changed their process and assigning plates much earlier. Courageous on their part if so as that car will now forever have its "date first registered" @ DVLA
Went to collect today, 10am in Stockport (I'm 100miles away, so took the train). At 9:15 missed a call due to bad signal whilst on the train. I then get an email from Tesla, saying that actually my car isn't there. Wasn't best pleased, but as I was practically there I decided to go anyway.
Spoke to the guys there who were excellent in my opinion. Apologetic, obviously very busy, but did everything they could to investigate what happened. It turns out that after my order I requested a Birmingham delivery, but it didn't update correctly on the system, so logistics have it as Birmingham, and sales system had it as Manchester. The car is in Southampton, and I'm picking it up Tuesday instead, from BIrmingham (20 minutes away), so much more convenient. It could've been Sunday but I'm away Friday-Monday anyway.
They sorted out a first class return ticket for me to get back, have thrown in some mats (I'm pushing for a bit more too, we'll see how far I get). The manager (Paul) was good too, dropped me at the station in a M3P+ and he briefly showed me what it can do, and it can do a lot...
Frustrating day, but the staff were genuinely very good - they cared and were helpful.
Roll on Tuesday
Pleased all worked out (will).. Paul was great when I visited empty showroom in May.. But subsequently not responded to emails and can't get through on phone.Went to collect today, 10am in Stockport (I'm 100miles away, so took the train). At 9:15 missed a call due to bad signal whilst on the train. I then get an email from Tesla, saying that actually my car isn't there. Wasn't best pleased, but as I was practically there I decided to go anyway.
Spoke to the guys there who were excellent in my opinion. Apologetic, obviously very busy, but did everything they could to investigate what happened. It turns out that after my order I requested a Birmingham delivery, but it didn't update correctly on the system, so logistics have it as Birmingham, and sales system had it as Manchester. The car is in Southampton, and I'm picking it up Tuesday instead, from BIrmingham (20 minutes away), so much more convenient. It could've been Sunday but I'm away Friday-Monday anyway.
They sorted out a first class return ticket for me to get back, have thrown in some mats (I'm pushing for a bit more too, we'll see how far I get). The manager (Paul) was good too, dropped me at the station in a M3P+ and he briefly showed me what it can do, and it can do a lot...
Frustrating day, but the staff were genuinely very good - they cared and were helpful.
Roll on Tuesday
So have my appointment on my account for Sat 28th 14:00 Edinburgh collection. Still no EST money in my account despite sending my final invoice through on 10th Sept. Phoned them this morning and they said I was on yesterdays payment run. Not sure the money is going to get to me before my appointment. Trying to leave contacting Tesla as late as possible in case they take my car off me. Tomorrow is my last chance I guess to get the money. I am hoping that if I cant collect and tell Tesla, they will move to Monday or Tuesday, given it may be hard to assign to someone else on say Friday evening and get the new person to pay and collect over the weekend before Month end.
Fingers crossedThey transfer by BACS. It should take 3 days including the day of transfer. I however bizarrely took 4 days for me.
I suspect your money may be in tomorrow. It comes on quite early with most banks.
PS. I don’t understand why EST is so slow. All they do is check the invoice and do a credit check. They had me really stressed as they took longer than they said they would and forgot to process my payment.
Today's the day - heading to West Drayton for pickup at 12.........a few days later than planned, but cannot wait to go and bring her home.....anyone else from the forum going to be there?
Today's the day - heading to West Drayton for pickup at 12.........a few days later than planned, but cannot wait to go and bring her home.....anyone else from the forum going to be there?