Well, thats a good start. I expect that the majority of collections are done in 5 minutes....or less!
That would have been enough for me to reject the car immediately
If I had forgiven the first frunk issue in the belief it was 'one of those things and will get fixed', I certainly wouldn't have proceeded any further.
Its beginning to sound lust like a Friday afternoon car from Vauxhall in the 70's
So... It would be interesting to know how many of these excited 'owners' accepted there and drove off, and how many had the sense to rejec their car?
I would have said "really, show me the specification sheet that details these tolerance that you are referring to, so that *I* can confirm what you are telling me is correct".
Fore-warned is fore-armed. so be prepared for this 'fob-off' statement and counter it (see above)
It was quite incredible showing him what was obviously a fault (there were other people collecting around the same time and they spotted some of the issues I had right away too). The big creases on the back seats, yep, "within tolerance" - I mean, what!?! Everything was seemingly "within tolerance"!
ANY car presented to me at time of purchase in this state would not be within my tolerence.
So why didn't you reject the car?
is anyone else getting the feeling that they were expecting lots of complaints and were tactically briefed to deal with these objections? As I said previously Fore-warned is to be fore-armed. People collecting their cars need to wise-up and stand up to these cretins who try to fob you off with lame pathetic excuses for poor quality products.
should always take their names, telling them that want it to add when quoting them in your report.
As the saying goes "if it isn't written down, it didn't happen". They obviously will not make any commitment, so neither should you. you should have rejected & walked away.
What felt like excuses came out to say why they couldn't - the first was along the lines of: "I can't book you a service appointment now as I don't know your availability". When I said I'll provide my availability right now and I'm very flexible when they book this in (I don't mind waiting a couple of months if necessary), he changed it up to it's just not possible, not what we do.
only interested in getting you off his ear and getting you out of the door to carry on his day.
I came very close to rejecting the car. As summarised in my post yesterday, I was of the opinion that firstly, unless they acknowledged these issues as issues and not their bs 'within tolerance' nonsense, I would reject the car. Fortunately the manager pulled through on this. This morning, he followed up via email putting in writing that they will be fixing pretty much all the issues. I have since booked a SC appointment and fully documented all these issues for them.
Now, if my car was a real standout lemon, I would have been even more strongly inclined to reject it. It only took a few mins of looking around at other cars waiting to be collected that it became apparent build quality was a major issue for all. If it wasn't the bonnet looking odd it was the boot, if it's not that there would be some other panel misalignment - and that was without closely inspecting the paintwork on the other cars.
The situation I faced was take this car with the promise that all will be put right or, reject and there's a good chance I wouldn't get matched up to another car until mid November and then there's every likelihood that one will have issues!
I completely agree with you, they need to hear the dissatisfaction from customers. I guess a high number of SC visits shortly after collections will also hammer the message home - this won't be cheap for them (labour + parts). Whilst I can understand the logic of churning out cars and fixing them later from a pure short term-ism revenue perspective, this won't be able to continue forever as they move past the early adopters willing to accept poor build quality.
Regarding other people collecting - no, no one that I saw was in and out in 5 mins. In fact there was a family who were there when I arrived and still there when I left (2hrs later!), I believe they had not organised insurance and were sorting that. Some other chaps I spoke to were not happy about the build quality of their car either. I've no doubt there are plenty of people oblivious to these issues, even the major ones I have would probably go undetected for some time by your average consumer.