I purchased Model 3 on June 29th. Was approved for financing through Tesla (US Bank).
I had just moved and waited over 2 hours at car pick up because the bank wanted to rerun my credit.
Finally got approved at new address & drove home. Was told I’d get my license plates, registration, loan info within a few weeks.
I looked over my original finance contract that I received & it lists Aug 13 as date first payment is due.
I received an email in July from Tesla Funding Resolution stating that US Bank was requesting further proof of address. I wondered why this was needed since I was already approved for loan & had submitted deed to house, temporary drivers license, & utility confirmation letter when I picked up car. But I submitted requested paperwork.
Its now been weeks and despite emailing every day I’ve gotten no response. My temporary license plates are expired. I have not received car registration. No loan number or billing information. I called US Bank - they looked me up by Social Security number and could find no record of my loan.
Has anyone faced this situation before?
There’s no number to call at Tesla and no responses to my numerous emails. I called my local Tesla dealer that and they told me to try US Bank. I called Dealer back after no luck w US Bank and they said they can’t help either because it’s the Finance Dept & apparently no one has a phone number to reach anyone there
I’m concerned that somehow my credit will be dinged for late payments (even though I can’t make loan payments) or I might get stopped for not having plates or registration.
Overall extremely frustrating - just want to pay my loan, get my paperwork, and enjoy my Tesla.
Anyone have any insights or a person I can contact that will actually respond?
I had just moved and waited over 2 hours at car pick up because the bank wanted to rerun my credit.
Finally got approved at new address & drove home. Was told I’d get my license plates, registration, loan info within a few weeks.
I looked over my original finance contract that I received & it lists Aug 13 as date first payment is due.
I received an email in July from Tesla Funding Resolution stating that US Bank was requesting further proof of address. I wondered why this was needed since I was already approved for loan & had submitted deed to house, temporary drivers license, & utility confirmation letter when I picked up car. But I submitted requested paperwork.
Its now been weeks and despite emailing every day I’ve gotten no response. My temporary license plates are expired. I have not received car registration. No loan number or billing information. I called US Bank - they looked me up by Social Security number and could find no record of my loan.
Has anyone faced this situation before?
There’s no number to call at Tesla and no responses to my numerous emails. I called my local Tesla dealer that and they told me to try US Bank. I called Dealer back after no luck w US Bank and they said they can’t help either because it’s the Finance Dept & apparently no one has a phone number to reach anyone there
I’m concerned that somehow my credit will be dinged for late payments (even though I can’t make loan payments) or I might get stopped for not having plates or registration.
Overall extremely frustrating - just want to pay my loan, get my paperwork, and enjoy my Tesla.
Anyone have any insights or a person I can contact that will actually respond?