Hello, first post. I came here because I'm very frustrated with Tesla's customer service.
I received my Model 3 on 12/27/2020. It's our family's first Tesla so we were all really excited. However, the right front aerowheel cover came off already. I only noticed it on 12/31/2020, when a neighbor pointed it out. I didn't expect it to come off within the 3-4 days we have had it, since I have only driven it around running errands 3 times in those 3-4 days. I live in southern California (OC), and have only driven it in sunny weather, and the neighborhoods and grocery stores I have been driving it in are pretty nice, so I doubt someone just stole one.
I reached out to my SA right away on text when I noticed, and was hoping to get a replacement for free since it is so new. He said he would reach out to delivery on 12/31, but today said he still hasn't done it. Now he's saying since we informed him of this after 4 days, they probably can't replace it for free. He's also telling me that I should have reported this on the Tesla app. When I asked if we should report it now to Service on the app, we have gotten no response.
Any advice? Overall very frustrated since Delivery told me to report issues to my SA or the Buena Park dealership, customer service chat/phone was unavailable on the weekend, and SA now saying it is too late.
Just wish directions were clearer and there was someone to speak to 24/7
I received my Model 3 on 12/27/2020. It's our family's first Tesla so we were all really excited. However, the right front aerowheel cover came off already. I only noticed it on 12/31/2020, when a neighbor pointed it out. I didn't expect it to come off within the 3-4 days we have had it, since I have only driven it around running errands 3 times in those 3-4 days. I live in southern California (OC), and have only driven it in sunny weather, and the neighborhoods and grocery stores I have been driving it in are pretty nice, so I doubt someone just stole one.
I reached out to my SA right away on text when I noticed, and was hoping to get a replacement for free since it is so new. He said he would reach out to delivery on 12/31, but today said he still hasn't done it. Now he's saying since we informed him of this after 4 days, they probably can't replace it for free. He's also telling me that I should have reported this on the Tesla app. When I asked if we should report it now to Service on the app, we have gotten no response.
Any advice? Overall very frustrated since Delivery told me to report issues to my SA or the Buena Park dealership, customer service chat/phone was unavailable on the weekend, and SA now saying it is too late.
Just wish directions were clearer and there was someone to speak to 24/7