ALL sound goes away? Requires a reset?

[acal]

2 month old X. This has happened twice in the past week, so apparently this is a recurring thing. :/

DW hops in the car and all sound (not just the stereo, but also turn signals, navigation, etc) is gone. Both times I tried everything I could think of to get it back w/o success. Eventually held the buttons down on either side of the steering wheel and rebooted the car. which worked.

Anyone else had this happen? Any idea what's triggering it?

 

[outie]

It has happened to me before. Maybe once. Don’t know what caused it but a reboot fixed it.

 

[Drewsky84]

I’m having the same problem and have not been able to isolate a problem. The vehicle goes in for warranty work Monday so I’m hoping to get an answer about this issue.

 

[doubleatheman]

This just started happening to me today in my model 3, first time this morning, and then again in the evening, a soft reset with both steering wheel buttons did not fix. Went shopping, came back and it all worked. Turn signals and all, no sound what soever.

 

[bob_p]

We're going through the typical instability after a new major software release has been distributed.

It's not unusual that a few problems are missed during Tesla's internal and external testing.

And, based on past releases, as Tesla identifies these issues - they'll likely include fixes in upcoming updates.

If you see a problem - report it using the onboard bug reporting system (press the voice recognition button, and say "report bug no audio from media player" - which will send the bug report to Tesla, along with the status information from your car, so Tesla could look at your vehicle logs to help them determine what happened.

 

[Jrobart]

Bob-p, thanks for that tip on bug reporting. I’ve had the same problem and wasn’t aware of that functionality.

 

[ShawnA]

Hi All,

I had this problem a few times in the last few days. 2018.42.2

One additional symptom I have is a buzzing sound that seems to be coming from the steering wheel.

I had heard the buzzing sound a few times and I dismissed it.

Yesterday after the buzzing sound there was no audio at all - As noted above no sound with the turn signals...

Shawn

 

[chlouie]

This has happened to me three times in the last week. Previous to that, it happened maybe once in 6 months.
2018.32

 

[bayx]

This happened to me both in the old version 36.something & 42.2.

On 42.2 I am also losing about 4-5% charge overnight! Not sure if cold weather has anything to do with the charge?

 

[Peteski]

Maybe that was one of the fixes in 42.3? Haven't had this problem.

 

[supomglol]

This happened to me yesterday. No sound - not even turn signal clicking.
I stopped at home depot and when I went to leave - all was working again.
I did do a bug report while it was going on though. Still on V8.1

 

[BrentF]

I had the no audio bug on my previous version of s/w but was able to fix it via dual thumb wheel reboot each time. It was pretty frequent and rather annoying. With my latest s/w (2018.42.2 19e7e44) it seems to be fixed which is great, but now I have the FM radio pop/buzz which is also annoying but not as bac.

 

[Az_Rael]

If you see a problem - report it using the onboard bug reporting system (press the voice recognition button, and say "report bug no audio from media player"

When this happens to me, I can't input any voice commands either.

 

[bob_p]

Report after the reboot.

If there weren't such long waits to reach someone on phone support, another option is to call Tesla while this is happening and have them remotely look at the car's status.

 

[calnor]

I've had similar issues as well. Got my MX ~1 month ago and had to do steering wheel reset about 2 times per week...

Hope the fix it soon. It's very frustrating.