Posting this for advice. I have plenty of photos and video footage of what happened. Amazon delivery van (tall/long sprinter type) backed into my parked car at work, damaging the passenger side of the front bumper, two sensors, and the front passenger side fog light.
I took the car to get quoted independently and the estimate is 3x the cost of the Amazon quote. When I looked at them both in detail, I realized Amazon put less than $10 of replacement parts needed. Meanwhile the independent shop has over $600 worth of parts including replacement sensors and lamps.
Amazon is now saying I have to start the repairs using their estimate and then Amazon will negotiate a price directly with the shop and pay them? Anyone have experience with a situation like this? The last thing I want to do is start a repair and have my car held in the shop because of negotiation. Knowing how long Teslas already take to repair, this is something I want to avoid. Also, Amazon has not offered rental car assistance or anything.
2018 LR AWD 3 with EAP
I took the car to get quoted independently and the estimate is 3x the cost of the Amazon quote. When I looked at them both in detail, I realized Amazon put less than $10 of replacement parts needed. Meanwhile the independent shop has over $600 worth of parts including replacement sensors and lamps.
Amazon is now saying I have to start the repairs using their estimate and then Amazon will negotiate a price directly with the shop and pay them? Anyone have experience with a situation like this? The last thing I want to do is start a repair and have my car held in the shop because of negotiation. Knowing how long Teslas already take to repair, this is something I want to avoid. Also, Amazon has not offered rental car assistance or anything.
2018 LR AWD 3 with EAP
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