Xminus6
Member
6-8 week lead time for me. Interestingly he did say they could open the seat up to its upright position but that it would have to stay that way until they replaced it. I opted to leave it down.
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Same as mine. They'll tell you that they have to manufacture another seat. Lead time is 6-8 weeks, so I'm driving mine while i wait. They also told me that they could put the seat up, but whatever position they put it in was permanent until they swapped the seat out. I left mine down but if you need it up my SC offered to put it up until the replacement comes in.Down stuck passenger side 3rd row seat. Motor activates, can't lift seat. Tried everything, nothing is stuck in the seat. Appt Monday at SC. Sounds like other folks' problems revolved around no motor activation.....stay tuned.
Mine was also the passenger side. Xminus6 was yours passenger side too?
Good luck, hope it's a quick fix. Anyone have a problem with drivers side 3rd row? Wonder if I should only put that side down if I need a little extra room... kind of silly to have to worry about that...
MXP100D, drivers side third row got stuck last week and won't release. The motor makes a sound like it's trying to do something, but the lock stays firmly engaged. SC didn't even need to look at it, they just went ahead and ordered a replacement as soon as I reported it.
They'll say it's broke. The fix is a whole new seat, which could take up to 8 weeks. So you can take the car and drive it until the part comes in.This is happening to me right now, driver's side third row seat. Seat was fine two days ago. This is super frustrating. We bought this car because we wanted to drive 6 people around.
We'll see what the service center says.
Oz, we had the same response for awhile. I tried sending an escalation email which I'm not sure resulted in any faster turnaround but resulted in a bunch of emails and calls from the head office escalation team and regional SC managment.Dang - I'm now a stuck 3rd row victim......
The Model X in the Atlanta Avalon showroom had a 3rd row seat stuck in the down position when we first went in back in May.
The 24 test drive Model X we had (different vehicle) had a 3rd row stuck in the down and locked position in June.
Now our 4 month old Model X has a 3rd row stuck in the down and locked position.
I now understand they are made by a third party and Tesla support doesn't even have an ETA for a fix/replacement.
Who else is having this issue and is below the same customer service you're receiving? Going on a month with zero progress. We're not even getting the "6-8 wk" message.
12/4/2017
• Called Tesla Support
• Ticket Opened
12/12/2017
• Called Tesla Support
• No ETA on the seats
• Escalation sent to parts
12/19/2017
• Called Tesla Support
• No ETA on the seats
12/28/2017
• Called Tesla Support - Talked to Sean
• Computer was down, had to call me back
• Sean called back – no ETA for the seats again
• Requested secondary escalation with Parts
Is there anything more we should be doing?
Thanks
Chris
They delivered my Model X this afternoon and my 3rd row passenger seat folded and stuck in the locked down position. The drivers side 3rd row read rest folds but the seat will not move. So, I called Tesla and they gave me a manual work around. On the shoulder of the seat (within the leather), there is a small button which will unlatch the seat and allow the user to bring the seat back to normal position. I used the manual work around to raise the passenger seat and also to lower the driver seat 3rd row. It is just like a manual no motor fix..
They delivered my Model X this afternoon and my 3rd row passenger seat folded and stuck in the locked down position. The drivers side 3rd row read rest folds but the seat will not move. So, I called Tesla and they gave me a manual work around. On the shoulder of the seat (within the leather), there is a small button which will unlatch the seat and allow the user to bring the seat back to normal position. I used the manual work around to raise the passenger seat and also to lower the driver seat 3rd row. It is just like a manual no motor fix..