Any Signature Model X owners NOT receive their car yet?

[AlMc]

Why are the Production Xs are delivered before all the Sig Xs. Does this make sense ?

Yes, an issue. My explanation is that many of the Sigs produced needed some QC as they were the first produced. The QC and any replacement parts are time consuming/done by hand. As the QC issues are identified 'fixes' along the assembly line are instituted and the late Sig/early production models need far less QC time.

TM being a young company needs the revenue associated with quick deliveries each quarter. So, production Xs that have passed QC easier are delivered before some of the SigXs that are still undergoing QC.

This happened with the SigS/Production Ss as well. I certainly don't believe TM wanted to do it this way but it became necessary to meet quarterly numbers.

 

[CTemp222]

Why are the Production Xs are delivered before all the Sig Xs. Does this make sense ?

They did this with the Model S as well. Probably so when they give quarterly reports they can say they delivered a lot of X's. I don't know if it's fair to keep everyone waiting or to deliver prods before sigs. Financially delivering them ASAP makes sense but there may be some customer backfire.

 

[Zapped]

Unless you order the special paint colors, there wouldn't be much point in ordering a signature.
I thought it was only the Canadian signatures that lagged behind the US productions
Oh well I don't mind the benefit of getting the kinks worked out even if I have to wait a little longer

 

[ohmman]

Does this make sense ?

Depending on your perspective - yes, or very much no. If you're Tesla and trying to maximize value while balancing customer service, probably yes. If you're a Signature reservation holder waiting on your vehicle, absolutely no.

I can't properly put into words the way I'd feel if I were waiting on my Signature X while production vehicles were being delivered - some potentially ordered years after I dropped $40k. But on the bright side for those of us who care about both Tesla owners and TM - I feel relatively confident that this is the last Signature series that Tesla will offer. So hopefully others won't have to go through this again.

A deep bow to those Signatures still waiting on their vehicle. May you have perfection once they arrive.

 

[Gwgan]

I continue to hope the MyTesla site will mature into the real-time virtual progress report to keep all the M3 buyers from becoming as frustrated. Since the big revamp on 2/18 there is now a new change on my page—reference to the confusing slide show document is gone and the text just says "Your order is now confirmed and in the factory production queue. Your delivery experience specialist will reach out with updates regarding your Model X Signature." which could only be true if they gave up on the first one and started over. I suspect a lot of people's MyTesla sites now have this text and it is no more accurate than the last version, but one can hope.

 

[Roamer]

My summary of the last few pages of comments:

I don't see a single self entitled comment among this group that are such fanatics they ordered a new model Tesla sight unseen years ago and also posted large deposits knowing they would be buying all the early production headaches.

No one is talking about cancelling or even bothered that later orders are now being filled ahead of their order.

The only complaint is being left in purgatory with no communication. Personally I have responded to every request from Tesla virtually immediately and completly. In return I have been greeted with silence throughout this entire process.

All that said I have given more test drives than I can count. My family laughs that Sunday's have become Tesla demo day. I enjoy teaching people about Tesla products and explaining why the cars are amazing. I even have a car review website flying in to do a car review video. They hunted me down because Tesla does not have cars available for them to review so they searched for an owner willing to let them use their Model X car for a few days. My interest is to try to make the video as positive as possible. It is always irritating when ICE car people, who don't understand EV cars, do a review.

From the beginning I have only desired one thing. Communication. Just let me know the best estimated date. If that date changes then communicate the revised date.

Someone knows the manufacturing critical path. Someone must have a PERT chart.

We are one car from being a 100% Solar Charged Tesla driving family. Three houses and five cars. Maybe in March........

 

[bobbykansara]

Why are the Production Xs are delivered before all the Sig Xs. Does this make sense ?

FWIW, I am a production reservation holder, and even I can admit that it does not make any sense except for one exception: some sig reservation holders did not want to order the car without seeing/test driving. Some may not have even placed their order yet. In those cases, it would not be reasonable to ask production holders to keep waiting for those last few "holdouts". Nothing wrong with them waiting; it's a personal decision and not an easy one to plunk down $100K sight unseen.

but even with that said, I find no legitimate excuse to deliver production cars while sig models sit in purgatory. My early production VIN 00013x has been in purgatory for a month. And I grow exceptionally weary of people asking me when I'm going to get my car.

 

[Mark Z]

...I find no legitimate excuse to deliver production cars while sig models sit in purgatory...

As each vehicle reaches the end of production, I assume the vehicles are examined for proper fit, finish and operation. The vehicles that pass the test are ready for delivery, while some need additional work. Imagine the frustration that Tesla Motors would have in regard to providing the quality control status to a customer. While ideally they should provide the information, there is the double edged issue of giving data that is posted on the forum and possibly reported by the press.

It deserves repeating that my teenage Sig VIN sat for 6 weeks after the manufacture date of 11/15 before being shipped for 12/31 delivery at the insistence of the local DS. While the car has always been drivable (Tesla Motors has mastered that technology) the seats, doors and floors still need some new parts.

The best suggestion I have is to talk to your delivery specialist, call the Sales department at Fremont, and possibly chat with a service manager at your local service/delivery center. Gather information on specifics of what is causing the delay of other recent deliveries. Keep in mind that the sales department in Fremont doesn't have data that the logistics (delivery) department in Fremont has. These suggestions are based on what I went through last year to gather information. Did it help in my case? Only a little bit. I didn't get the final call of when delivery would take place until 7 PM on 12/30. Imagine being told, "Delivery will occur at 8:30 AM tomorrow." Talk about lack of communication! The total DS communications could be counted on one hand.

 

[valleywag]

Some progress to report...
My DS says that production from factory of my Model X is now complete. It is now pending final inspection at the service center. This process is expected to take 1-2 weeks.
Disappointed that I will not get it this month. Excited that I will get it this year

 

[Reeler]

Some progress to report...
My DS says that production from factory of my Model X is now complete. It is now pending final inspection at the service center. This process is expected to take 1-2 weeks.
Disappointed that I will not get it this month. Excited that I will get it this year

Mine has been in "Final Inspection" almost two months. Maybe they fixed the bugs when they built yours so you can leapfrog over me.

 

[Mark Z]

I contacted the local Tesla SC today to check on parts. The replacement rear seat assembly has arrived and a service time has been scheduled. Hopefully by the weekend OC Tesla event, there should be rear folding seats in the teenage Model X Sig VIN.

The gradual completion of Model X deserves a celebration after each SC visit. I will offer a toast to Tesla at the brunch event.

 

[primetime]

Thank you ohmman
As for production vehicles getting delivery ahead of Signatures it doesn't bother me too much. Ideally I would've had mine for Christmas but Tesla is getting the cars out as quickly and with the highest quality they can so I'm not going to keep banging my head against the wall. Like I've said recently I expect delivery as soon as next week and then it won't matter who had there car before me!

Depending on your perspective - yes, or very much no. If you're Tesla and trying to maximize value while balancing customer service, probably yes. If you're a Signature reservation holder waiting on your vehicle, absolutely no.

I can't properly put into words the way I'd feel if I were waiting on my Signature X while production vehicles were being delivered - some potentially ordered years after I dropped $40k. But on the bright side for those of us who care about both Tesla owners and TM - I feel relatively confident that this is the last Signature series that Tesla will offer. So hopefully others won't have to go through this again.

A deep bow to those Signatures still waiting on their vehicle. May you have perfection once they arrive.

 

[valleywag]

Mine has been in "Final Inspection" almost two months. Maybe they fixed the bugs when they built yours so you can leapfrog over me.

No leapfrogging here. At least not until I receive it. My guess is: All signature Xs (mine included) have been sitting in some place at Fremont waiting for parts or iterations of fixes. Moving between the QC team and manufacturing teams. Status from DS is only a PR/marketing exercise at this time. It may not be related to what actually is happening.

In essence my status is still the same .. Waiting for the car and no ETA for delivery yet.

 

[bobbykansara]

Agreed @valleywag.

Interestingly enough, my assigned DS contacted me for the first time today. My X has been in QC since 1/22 (one month), and this is exactly one month after my VIN was assigned (12/23). It was disheartening to discover from my DS today that the projected ETA for delivery is end of March - early April. Ouch. Initially, the website (before the revamp) suggested "Mid-February - Early March". So two months in QC for those cars thrown into purgatory seems to be a common theme (based on n=2).

 

[elguapo]

That's a total bummer Bobby, sorry the wait is so long. Did the DS tell you what's wrong? I always thought April would be the realistic time for my upper 400s VIN P90D. I am now thinking I should adjust that for May. Maybe it will be sooner since mine wasn't caught in the January slow down/shut down issue. Sounds like it is no good if your car needs work after it is off the line.

It is no fun waiting for anyone. Hope yours comes sooner than April.

 

[bobbykansara]

No info on what rework actually needs to be done. As @valleywag stated, it's a PR/vague answer along the lines of "we just want to make sure the car is perfect for you". I don't doubt that intent. I don't blame the DS as I think they genuinely do not know the details for delays. I can take a deep breath and wait (yet another) month. But now my fear is that I'm going to be getting one of the lemons that came off the line. That is what truly bothers me more than the extra month of waiting.

 

[Roamer]

Bobbykansara, I may be complaining about a lack of new delivery information flow but at the same time I am not worried that I won't eventually receive an excellent car.

This is will be my fifth Tesla purchase and we are still driving the first purchase. I have never experienced a defect or problem that wasn't ultimately corrected. This week service called me to ask if I could bring in my X, that delivered on 12/31, so they could correct items on my list. There was nothing that was preventing me from using and enjoying the car, just minor detail items. I noticed on the work order they are also catching other items I hadn't noticed or that have upgrade bulletins. Also all pretty minor items.

I can't speak for the Service Center you will be using, but the Scottsdale AZ Service Center provides exellent service and have been more than proactive about making sure our cars are always in top shape. When I tinted the first X they went to the tint shop and provided an orientation on the X. I could list many examples of things like this. On several occasions I have mentioned a minor problem in a causal conversation then received a call a few days later saying the parts were in and would there be a convienient time to bring the vehicle in so the item can be corrected.

It is a really strange feeling to actually enjoy a service visit. I also highly recommend the annual service plan. Once a year every fix or upgrade gets installed along with routine maintenance. On the early production cars there will be items to upgrade each year that just get done. I am sure the plans will be available ...... Soon <!}

 

[pvogel]

I'm torn on this myself. I would LOVE more information on my car, but at the same time, I don't really want a whole lot of insight into the sausage making process! I think it would somehow 'taint' my view of the car if I knew what rectifications it's having to go through. I know this happens with every manufacturer but since most aren't custom building there's no opportunity for or expectation of knowledge into the process before it arrives at the dealer. What I would like is a semi-firm window 'your estimated delivery is first two weeks of March' or something like that. Sure, it could change, but that's what they are striving for would make me feel better!

 

[Lanny]

I am happy to report that after 7 weeks of post production/QA that my FbR car was marked complete late last night. It's waiting for a truck to get it here.

Woohoo! Hope your X gets on the first truck to the East Coast.

Lanny

 

[Mark Z]

No info on what rework actually needs to be done. As @valleywag stated, it's a PR/vague answer along the lines of "we just want to make sure the car is perfect for you". I don't doubt that intent. I don't blame the DS as I think they genuinely do not know the details for delays. I can take a deep breath and wait (yet another) month. But now my fear is that I'm going to be getting one of the lemons that came off the line. That is what truly bothers me more than the extra month of waiting.

Bobby, please try not to worry about getting a lemon. Your Model X could have a seat or door issue that is causing the delay that has nothing to do with overall quality. With your choice of "Ultra White", it could be a wait for a new seat to replace one that had it's perforated seat material damaged as we have seen on several threads.

During my last detailer visit, I saw a beautiful Model S that the detailer had finished. The detailer mentioned that it was the owner's second vehicle, that the buyer had Tesla Motors remake the car due to excessive defects! So, that can be the ultimate solution if a vehicle isn't right, and it is good to know that Tesla has done that. (My Model X had clear coat defects that were the worst my detailer had ever seen from Tesla, but they were all correctable by the detailer after "paint correction". Current vehicles have better paint quality according to the detailer.)

I am pleased that your city is less than 15 minutes from your Service Center so that any future issues will be easier to deal with. My Model S and X have spent days at the SC, and it does help to be close and enjoy driving a Model S loaner. Thinking about a loaner, that should be the standard of excellence that Tesla Motors moves towards. I would like to see this text in future sales agreements: If a manufactured vehicle is delayed beyond a specified time after it's manufacture date, then a complementary Model S loaner will be provided during the wait for delivery. Why not suggest that improvement with everyone you chat with at Tesla Motors. It's amazing how change can be accomplished with a positive attitude when suggesting customer care improvements.