First up sorry that’s it’s long!!
I’ve been leasing a model 3 since the 2nd September. I paid the deposit myself as I was going to buy the car, then decided to go with a leasing company instead which was LeasePlan UK. I used a referral code that got me 5000 miles on delivery.
I have since had three people use my referral code, one was a friend who picked up in December, and two from this forum picked up in March (thanks).
In all 8000 miles.
Early April, 5602 miles were taken from my account leaving me with 2000 miles. I think I emailed every Tesla email to try and find out why as I thought every referral ’stacked’ and got no reply.
I put in a service request who couldn’t help but my miles went up to 3000.
I finally received a reply on the 27th May....
‘Dear mister Tann,
Thanks for sending this email. After looking into the system I found out that the first 5000 mile of free charging had an expire date of 6 months. Therefor this was removed from the account 6 months after delivery. The remaining 3000 mile of free charging has been added due to the referral link you have send out. These have an a bit more expire date and all expire on the 18-10-2021.
Greetings,
Tesla Referral Team.’
Ok I thought. Maybe ‘using’ a referral code you get 6 months but when someone ‘uses’ your code then it stacks. Fair enough.
Come the morning of the 9th July I was looking at my app as I was going to be using a supercharger and wanted to know if it was open as my nearest is closed. I noticed all my miles were gone.
I replied to the email...
‘Thank you. But all my remaining miles that were due to expire on the 18/10/2021 seem to be missing now?
Can you get them back please!‘
I received this reply after a couple of hours....
‘Dear Mister Tann,
Thank you for replying our email. After again checking in the system I can see that the remaining 3000 miles are still active and have the expire date as send yesterday. Could you please make contact with customer support and then account support. They will be able to help you since all systems are good from the referral side.
Greetings
Tesla Referral team.’
I emailed account support, went out and used the supercharger that I had to. Now I haven’t used one for a long time but on the screen it had how much it was charging me. I decided to call customer services. The person on the phone directed me to email the Tesla virtual service Team which I did and have still not got a reply, I also put in another mobile service request.
On Friday I received an email from Tesla...
‘Review Your Payment Method
You can now change your payment method and billing information for Supercharging fees. To keep your Supercharger access enabled, please confirm that your payment method is up-to-date in your Tesla Account.
Your complete balance of fees and charges from previous sessions is available under 'History' in your Tesla Account. Supercharging fees and idle fees are currently invoiced after each individual session. However, you can generate and download an expense report including VAT details during a selected date range.’
I received a call Friday from my local service centre to say that it should be sorted and showing in the app, I refreshed, logged out and in, nothing. I was told it should sort itself out and that they would call me today to check.
I just received this by text...
‘Good Morning Mr Tann
Following on from our conversation on Friday I have now received confirmation that unfortunately you will not receive the referral miles I am afraid. At this time referral awards are given to the vehicle owner's account, in this case the leasing company. We are looking to see whether these awards can be applied to the vehicle driver's account but do not have a time frame for this.
Please do not hesitate to reply to this message or give us a call on 01322643211, option 5. We will also cancel your appointment request as your vehicle does not need to come into the Service Centre. Kind Regards Tesla Dartford’
Piss poor.
I’ve been leasing a model 3 since the 2nd September. I paid the deposit myself as I was going to buy the car, then decided to go with a leasing company instead which was LeasePlan UK. I used a referral code that got me 5000 miles on delivery.
I have since had three people use my referral code, one was a friend who picked up in December, and two from this forum picked up in March (thanks).
In all 8000 miles.
Early April, 5602 miles were taken from my account leaving me with 2000 miles. I think I emailed every Tesla email to try and find out why as I thought every referral ’stacked’ and got no reply.
I put in a service request who couldn’t help but my miles went up to 3000.
I finally received a reply on the 27th May....
‘Dear mister Tann,
Thanks for sending this email. After looking into the system I found out that the first 5000 mile of free charging had an expire date of 6 months. Therefor this was removed from the account 6 months after delivery. The remaining 3000 mile of free charging has been added due to the referral link you have send out. These have an a bit more expire date and all expire on the 18-10-2021.
Greetings,
Tesla Referral Team.’
Ok I thought. Maybe ‘using’ a referral code you get 6 months but when someone ‘uses’ your code then it stacks. Fair enough.
Come the morning of the 9th July I was looking at my app as I was going to be using a supercharger and wanted to know if it was open as my nearest is closed. I noticed all my miles were gone.
I replied to the email...
‘Thank you. But all my remaining miles that were due to expire on the 18/10/2021 seem to be missing now?
Can you get them back please!‘
I received this reply after a couple of hours....
‘Dear Mister Tann,
Thank you for replying our email. After again checking in the system I can see that the remaining 3000 miles are still active and have the expire date as send yesterday. Could you please make contact with customer support and then account support. They will be able to help you since all systems are good from the referral side.
Greetings
Tesla Referral team.’
I emailed account support, went out and used the supercharger that I had to. Now I haven’t used one for a long time but on the screen it had how much it was charging me. I decided to call customer services. The person on the phone directed me to email the Tesla virtual service Team which I did and have still not got a reply, I also put in another mobile service request.
On Friday I received an email from Tesla...
‘Review Your Payment Method
You can now change your payment method and billing information for Supercharging fees. To keep your Supercharger access enabled, please confirm that your payment method is up-to-date in your Tesla Account.
Your complete balance of fees and charges from previous sessions is available under 'History' in your Tesla Account. Supercharging fees and idle fees are currently invoiced after each individual session. However, you can generate and download an expense report including VAT details during a selected date range.’
I received a call Friday from my local service centre to say that it should be sorted and showing in the app, I refreshed, logged out and in, nothing. I was told it should sort itself out and that they would call me today to check.
I just received this by text...
‘Good Morning Mr Tann
Following on from our conversation on Friday I have now received confirmation that unfortunately you will not receive the referral miles I am afraid. At this time referral awards are given to the vehicle owner's account, in this case the leasing company. We are looking to see whether these awards can be applied to the vehicle driver's account but do not have a time frame for this.
Please do not hesitate to reply to this message or give us a call on 01322643211, option 5. We will also cancel your appointment request as your vehicle does not need to come into the Service Centre. Kind Regards Tesla Dartford’
Piss poor.