imagine how much better the tesla experience would be if he (or someone in charge) concentrated on the areas that need improvement.
they just ignore them. what are they doing, in advance, to ensure that parts are always available and that service centers have enough cap to support the userbase?
the wait times are unacceptable, from the stories I keep reading, here. a good ceo can see this and plan for it. they certainly can't say that money is a problem; so why aren't they being pro-active? I blame the ceo position since the buck stops there and if he insists on being in full control, then you get full blame when you dont meet the needs of the customers.
tesla has the worst customer service in the industry. to me, that means they are not spending their money in the right ways. again, clear sign of the guy in control being too distracted to do any ONE job, 100%. he's human, and he should just give it up and let someone else take over.
they just ignore them. what are they doing, in advance, to ensure that parts are always available and that service centers have enough cap to support the userbase?
the wait times are unacceptable, from the stories I keep reading, here. a good ceo can see this and plan for it. they certainly can't say that money is a problem; so why aren't they being pro-active? I blame the ceo position since the buck stops there and if he insists on being in full control, then you get full blame when you dont meet the needs of the customers.
tesla has the worst customer service in the industry. to me, that means they are not spending their money in the right ways. again, clear sign of the guy in control being too distracted to do any ONE job, 100%. he's human, and he should just give it up and let someone else take over.