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Are your Ultra White seats defective?

Freedom101

Member
Jul 8, 2017
199
180
Vancouver BC
I'm curious if anyone else has experienced this? It doesn't seem overly common but my service center told me he had one other local case last week and spoke to another service center that had seem it once as well.
 

wallstguy

Member
Feb 12, 2016
556
463
Toronto, Canada
I have this same issue....I was told "Just wipe it with a special foam", or "get it detailed" ....is this something that's been replaced by someone else or just OP?
 

Freedom101

Member
Jul 8, 2017
199
180
Vancouver BC
I was told they are replacing it for another model x in Vancouver and that another service center (the one my service manager called) found the fix was to replace the seats.

I can tell you that a detail won't help and I sincerely doubt a 'special foam' will do anything. Plus it will likely keep happening in other areas as the synthetic leather they used from one supplier is defective.
 

wallstguy

Member
Feb 12, 2016
556
463
Toronto, Canada
I was told they are replacing it for another model x in Vancouver and that another service center (the one my service manager called) found the fix was to replace the seats.

I can tell you that a detail won't help and I sincerely doubt a 'special foam' will do anything. Plus it will likely keep happening in other areas as the synthetic leather they used from one supplier is defective.

I'm wondering if its just the front seats or if the back seats will develop the same. I don't have the back seats used much, so not much wear and tear to see yet.
 

wallstguy

Member
Feb 12, 2016
556
463
Toronto, Canada
This is what my sides of the pssanger seat look like
 

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JennyBo

Member
Nov 30, 2018
9
2
Southern California
I'm confident from that photo that you have the defective synthetic leather that my Tesla service advisor spoke of. I'd push for a replacement myself.

I just scheduled an appointment for my seats to be looked at. My driver’s seat is looking like this (5 months since taking delivery of my Model X and only 5,000 miles on it). My middle row has this, too, in small areas, but black instead of gray. That was evident at delivery and they have on my VIN to replace the whole middle row for no charge whenever I’m ready (we have kids in car seats now, anyway, so waiting). Did you ever take yours in to service? If so, what did they say?
 

JennyBo

Member
Nov 30, 2018
9
2
Southern California
This is what my sides of the pssanger seat look like
I just scheduled an appointment for my seats to be looked at. My driver’s seat is looking like this (5 months since taking delivery of my Model X and only 5,000 miles on it). My middle row has this, too, in small areas, but black instead of gray. That was evident at delivery and they have on my VIN to replace the whole middle row for no charge whenever I’m ready (we have kids in car seats now, anyway, so waiting). Did you ever take yours in to service? If so, what did they say?
 

wallstguy

Member
Feb 12, 2016
556
463
Toronto, Canada
I just scheduled an appointment for my seats to be looked at. My driver’s seat is looking like this (5 months since taking delivery of my Model X and only 5,000 miles on it). My middle row has this, too, in small areas, but black instead of gray. That was evident at delivery and they have on my VIN to replace the whole middle row for no charge whenever I’m ready (we have kids in car seats now, anyway, so waiting). Did you ever take yours in to service? If so, what did they say?

They said its regular wear and tear. Not covered under warranty.
 

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