This could've happened to any brand and potentially any ship. EVs shouldn't even be part of the equation as the stink bugs on board aren't a reflection on Tesla and their vehicles.
Sure, the communications could have been more transparent (and hopefully you will all still get a more detailed explanation) but an individual call from a Rep, while would've been nice, is possibly not feasible due to the amount of customers affected and other variables at play.
They had no problems contacting me multiple times after my test drive to secure the sale...
I can understand that circumstances may be beyond their control but the customer experience and follow up has been very poor. Especially from a company that deals direct to the consumer and the relationship that relies on.
Unfortunately the mainstream media will inevitably pick this up. Will be another Tesla and Elon bash fest.