I just picked my CPO 2016 MS last Saturday, found AP feature didn't work, there's only three features in my AP section.even does not has auto speed curise and auto parking.
I called customer service three times, first time, I was told your car doesn't has AP hardware, after I showing them purchase agreement, then I was told to paid $5K upgrade to AP2 to enable rest of features, the features I can see in the car is just AP1 should be,
Then I went to local service center, they told me not every MS could be upgrade to AP2, also they don't know what AP1 features in my car should looks like , I should contact delivery team,,any issue should be fixed before delivery, so I contacted delivery team, they said you should go to local service center, it could be fixed at there, there's nothing they can do, they just deliver the car to you.
I got totally confused. is here anyone know what Tesla department I should contacted to? any phone number or email that I can get a person who know how to resolve this issue?
Thank you
I called customer service three times, first time, I was told your car doesn't has AP hardware, after I showing them purchase agreement, then I was told to paid $5K upgrade to AP2 to enable rest of features, the features I can see in the car is just AP1 should be,
Then I went to local service center, they told me not every MS could be upgrade to AP2, also they don't know what AP1 features in my car should looks like , I should contact delivery team,,any issue should be fixed before delivery, so I contacted delivery team, they said you should go to local service center, it could be fixed at there, there's nothing they can do, they just deliver the car to you.
I got totally confused. is here anyone know what Tesla department I should contacted to? any phone number or email that I can get a person who know how to resolve this issue?
Thank you