Back up camera question

[Pommie]

I've had my model 3 for about a month now. The backup camera was the full screen. Now it is not. It s a much smaller portion. I have tried figuring out what I have done to cause this and gone through all the buttons but can't make it large again. This is NOT while I am driving forward. It is when I have the car in reverse.

Was this the new software or is there a way to fix this?

Thanks!

 

[albtrssp]

A photo would help folks diagnose the problem.

 

[JulienW]

I've had my model 3 for about a month now. The backup camera was the full screen. Now it is not...

You mean it covered most of the map and now it is much smaller. As albtrssp said post a pic of it.

 

[Pommie]

Yes thank you. I know better than to post a question without a photo. Here is the photo. My garage is TINY and the larger backup camera helped me a ton. And yes I mean it used to cover most of the map. But also went down farther, right? See my next post with a photo from a you tuber.

 

[Pommie]

I also screen shotted what it used to look like from a youtube video. It's only that small section of radio, etc that it no longer covers but that made a huge difference to me.

 

[JulienW]

Looks like the aspect ratio is off since it is the correct width (hight "smashed" down). Have you tried a soft and hard reboot? If so you may have some type of bug that will require an update to "flash" out.

What software are you on? If less than 20.4.4 you could put in a Service request in the App for an update and put the reason.

 

[Pommie]

Looks like the aspect ratio is off since it is the correct width (hight "smashed" down). Have you tried a soft and hard reboot? If so you may have some type of bug that will require an update to "flash" out.

What software are you on? If less than 20.4.4 you could put in a Service request in the App for an update and put the reason.

I'm on 20.4.2 so maybe that would solve it. I'll try rebooting as well.

 

[Pommie]

Thanks for the advice. Reboots did not work but reported it to Tesla through the app and they have already issued software update. I'll let you know what happens after it finishes downloading.

 

[jkoya]

I'm on 2019.20.4.4 and my backup camera screen is the same size as your pic. Let us know if you notice a change after the software update.

 

[Pommie]

I'm on 2019.20.4.4 and my backup camera screen is the same size as your pic. Let us know if you notice a change after the software update.

It did NOT fix the problem. I have an appt with them next Friday to come out and see if they can fix it. It is quite a difference when trying to back into a tight space.

 

[Pommie]

 

[JulienW]

Just checked and have it too so it does look like a system wide bug. Hopefully is or will be corrected in 24.x.

 

[Pommie]

Just checked and have it too so it does look like a system wide bug. Hopefully is or will be corrected in 24.x.

View attachment 428615

Thanks! It's the little things!! I don't even use most of what the car has to offer but this is something I use a ton.

 

[towndrunk]

Why are you calling this a bug? Seems intentional to me. BUT if enough people complain, maybe they're restore the larger version.

 

[JulienW]

Why are you calling this a bug? Seems intentional to me. BUT if enough people complain, maybe they're restore the larger version.

Aspect ratio is off. It is compressed in the vertical plane. If you look at the original it is a 1:1 aspect ratio but it looks to be closer to 1.25:1 now.

 

[Pommie]

I sent Tesla the same screen shots I posted here and they did not cancel my mobile appt. If this were intentional, I would hope they would save both our time and not come to my house to see the software is running as it should.

 

[Yuli]

I sent Tesla the same screen shots I posted here and they did not cancel my mobile appt. If this were intentional, I would hope they would save both our time and not come to my house to see the software is running as it should.

Hello, I am new here. Were you able to sort out this "full screen" issue? I have the same problem since yesterday. It's pretty annoying...
Please let me know if you have found a way to fix it, or, if I should schedule a service call. Thank you

 

[Pommie]

Hello, I am new here. Were you able to sort out this "full screen" issue? I have the same problem since yesterday. It's pretty annoying...
Please let me know if you have found a way to fix it, or, if I should schedule a service call. Thank you

They sent out a mobile repair guy and he was unaware of the change in software and had no solution. I believe it was part of the software update at the time. I got used to it and it's the same size still--I think-- it never went back to how large a screen it used to fill.