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Bad bluetooth phone call quality. Apple Watch possible culprit.

caps04

Member
Aug 14, 2014
282
113
NJ USA
Whenever I take a bluetooth call in my car, the other person always complains the sound quality is bad. Sounds fine on my end.

I have iPhone X + Apple Watch Series 3 + iOS 11.latest. After a few trial and error, it seems switching Apple Watch to Airplane mode immediately improves the call quality.

Has someone else experienced this? Is it an Apple or Tesla issue?
 

dweeks

Member
Aug 26, 2014
243
73
Flagstaff, AZ
Whenever I take a bluetooth call in my car, the other person always complains the sound quality is bad. Sounds fine on my end.

I have iPhone X + Apple Watch Series 3 + iOS 11.latest. After a few trial and error, it seems switching Apple Watch to Airplane mode immediately improves the call quality.

Has someone else experienced this? Is it an Apple or Tesla issue?

I get interference when I have the my Watch Series 3 LTE on and am using the car audio. If I use iPhone X speakerphone no problems, and no problems if the Watch is in airplane mode.
 

Raechris

Member
Nov 21, 2017
656
323
Boston
Whenever I take a bluetooth call in my car, the other person always complains the sound quality is bad. Sounds fine on my end.

I have iPhone X + Apple Watch Series 3 + iOS 11.latest. After a few trial and error, it seems switching Apple Watch to Airplane mode immediately improves the call quality.

Has someone else experienced this? Is it an Apple or Tesla issue?
I also have iPhone X and an original Apple Watch and have the call quality issue randomly. I will try the watch in airplane mode - maybe it is the Bluetooth and not LTE radio in the watch?
 

RubieMink

New Member
Apr 23, 2018
2
0
LA
Having the same issues with my 2018 Model S 100D

Put my Apple Watch (2) on airplane mode works for 10 minutes then back to the same poor quality on the other side. Re setting the console works but also just for 10 minutes
I’ve also found that when I engage aoutpilot that it is a trigger for poor reception in the middle of the call.

I have Iphone 7 most recent update

Any ideas ?
 

boaterva

Well-Known Member
Supporting Member
Apr 2, 2016
7,594
3,835
Northern Virginia, USA
Having the same issues with my 2018 Model S 100D

Put my Apple Watch (2) on airplane mode works for 10 minutes then back to the same poor quality on the other side. Re setting the console works but also just for 10 minutes
I’ve also found that when I engage aoutpilot that it is a trigger for poor reception in the middle of the call.

I have Iphone 7 most recent update

Any ideas ?
MCU2 seems to be a culprit here also. On older cars (MCU1) it was definitely the watch. What firmware are you running (in the car :D )?
 

Jjdsyd

Member
Aug 6, 2016
153
104
Sydney
Guys any update on this. How do we escalate this so that would there be someone at Tesla tasked with writing some code to address this problem? Has been months now and although it seems like a small issue (especially in the context of everything else happening in Fremont), it is in fact a real nuisance day to day.
 
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