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Bad bluetooth phone call quality. Apple Watch possible culprit.

Discussion in 'Model S: User Interface' started by caps04, Mar 19, 2018.

  1. caps04

    caps04 Member

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    Whenever I take a bluetooth call in my car, the other person always complains the sound quality is bad. Sounds fine on my end.

    I have iPhone X + Apple Watch Series 3 + iOS 11.latest. After a few trial and error, it seems switching Apple Watch to Airplane mode immediately improves the call quality.

    Has someone else experienced this? Is it an Apple or Tesla issue?
     
  2. boaterva

    boaterva Supporting Member

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    It’s the LTE and/or Bluetooth in the Gen 3 watch, supposedly. Reported many times but not sure who is working on a fix.

    I would think it’s the LTE as my Gen 2 watch has no issues. But who knows.
     
  3. Skateboardgolf

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    My wife and I both have iPhone Xs, and they both work well in our Tesla.
    No complaints.
     
  4. boaterva

    boaterva Supporting Member

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    Right, iPhone 8 Plus here, no issue. It’s the extra LTE of the new Gen 3 Watch. This has been discussed many times here starting in September when it came out.
     
  5. dweeks

    dweeks Member

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    I get interference when I have the my Watch Series 3 LTE on and am using the car audio. If I use iPhone X speakerphone no problems, and no problems if the Watch is in airplane mode.
     
  6. GatorGuy

    GatorGuy Member

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    There is a long thread about iPhone X and Apple Watch 3 call quality problems.
     
  7. WillK

    WillK Member

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    I have the watch 1 and have the issue
     
  8. Arrowpine

    Arrowpine Member

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    Watch 3 no LTE and having issues
     
  9. Raechris

    Raechris Member

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    I also have iPhone X and an original Apple Watch and have the call quality issue randomly. I will try the watch in airplane mode - maybe it is the Bluetooth and not LTE radio in the watch?
     
  10. RubieMink

    RubieMink New Member

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    LA
    Having the same issues with my 2018 Model S 100D

    Put my Apple Watch (2) on airplane mode works for 10 minutes then back to the same poor quality on the other side. Re setting the console works but also just for 10 minutes
    I’ve also found that when I engage aoutpilot that it is a trigger for poor reception in the middle of the call.

    I have Iphone 7 most recent update

    Any ideas ?
     
  11. boaterva

    boaterva Supporting Member

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    MCU2 seems to be a culprit here also. On older cars (MCU1) it was definitely the watch. What firmware are you running (in the car :D )?
     
  12. RubieMink

    RubieMink New Member

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    Interesting.... Ha -
    2018.14.2 a88808e
     
  13. Nishesh18

    Nishesh18 Member

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    I have a 2016 model S with iphone 8 plus and apple watch series 2. Have been facing this issue for quite some time now. No issues while using them on any other car like Merc C class.
     
  14. Jjdsyd

    Jjdsyd Member

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    Sydney
    Guys any update on this. How do we escalate this so that would there be someone at Tesla tasked with writing some code to address this problem? Has been months now and although it seems like a small issue (especially in the context of everything else happening in Fremont), it is in fact a real nuisance day to day.
     
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