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@Silicon dessert; why disagree? Please tell me, and i can provide more details, I hope without violating my NDA and getting sued by Elon.It's total Bullshit. I worked on the materials team at Tesla for a few months and they admitted the material choice was poor to me verbally at the palo Alto HQ.
Accidentally broke driver side falcon wing top glass last week while opening garage. yeah my fault, door was open all the way when we know it shouldn't have been and i had my son open the garage door and the emergency release track metal part fit just under the glass and pryed it up and cracked it in several locations. Ohh well, new glass $1200.
So I bring in Signature #725 Model X today, it's at Sunnyvale Service Center right now. 6 recall fixes to steering and suspension, EMMC upgrade, center glass spline roof check and replace, and then i pointed out the other falcon wing's shitty trim.
Nope not covered under warranty, but i do support a class action that Tesla knows this fugly cosmetic defect but refuses to offer a reasonably priced fix. Its the same problem on the Model S fixed sunroof glass. I had that replaced on my S 6 months ago for $700 and it's ripped and torn from the sunroof track already.
Early adopter issues, the cars still look great minus this crap, and drive like a fun day every single time.
It's Ok find me on LinkedIn, Sean Clinton
True that!!Well, what *really* helps is to start the conversation with your service advisor before '4 years or 50,000 miles' because after that chocolate bribes won't help you. But yes totally agree, you'll 'catch more flies with honey'..
Agree, real garbage plastics at Tesla.It's total Bullshit. I worked on the materials team at Tesla for a few months and they admitted the material choice was poor to me verbally at the palo Alto HQ.
Accidentally broke driver side falcon wing top glass last week while opening garage. yeah my fault, door was open all the way when we know it shouldn't have been and i had my son open the garage door and the emergency release track metal part fit just under the glass and pryed it up and cracked it in several locations. Ohh well, new glass $1200.
So I bring in Signature #725 Model X today, it's at Sunnyvale Service Center right now. 6 recall fixes to steering and suspension, EMMC upgrade, center glass spline roof check and replace, and then i pointed out the other falcon wing's shitty trim.
Nope not covered under warranty, but i do support a class action that Tesla knows this fugly cosmetic defect but refuses to offer a reasonably priced fix. Its the same problem on the Model S fixed sunroof glass. I had that replaced on my S 6 months ago for $700 and it's ripped and torn from the sunroof track already.
Early adopter issues, the cars still look great minus this crap, and drive like a fun day every single time.
It's Ok find me on LinkedIn, Sean Clinton
I see you got the repair done, one of 16 people off three threads on this forum I’ve ID’d so far. I am attempting Arbitration. I have a favor to ask, as part of arbitration I will ask Tesla for "discovery" to disclose to me how many times this repair has been done. Thought being, if I can make them admit they have done this repair thousands of times (how many X's are on the road now?), then it should be a strong argument for manufacture's defect. My fear is Tesla may not give full discovery, after all, how will I know if the list they give me is all repairs or just a portion of the total repairs. What I need is my own, very small list, of "known repairs", then if I get a list from them I can check to see if my test cases are on their list. So, if you are willing, if you'll send me a private e-mail to [email protected] with just the last six digits of your VIN, then I'll know if the list Tesla gives me is a complete list or not. I expect this process will take a few months, I'll let you know how I'm doing along the way. See my much longer post to all at bottom of thread.Our 2017 has had the windows replaced 2 times under warranty for this seal issue.
The first was after about a year (no questions or issues) and then most recently about 3 months ago after an extended (6 months) back and forth and complaining and ultimately showing them text messages from their people saying the part was on order.
It is so tiresome to have an expensive vehicle (that we love) and that the service seems to be managed by high school dropouts. It is a night and day difference between Tesla Service and Lexus.