Hello,
I bought my 2021 Model Y Long Range brand new in March 2021. I was recently rear-ended and took the vehicle to my body shop to assess the damage, during which my body shop asked me if the rear end of the car had every been worked on before. I said not to my knowledge. They said something clearly has happened to my vehicle since it left the factory. Apparently Tesla or some body shop they hired has replaced the entire rear body panel frame with a bolt-on piece. They didn't bother to paint it blue and did a very poor job of installation. To add insult to injury, Tesla will not sell the very same part that is on my car, saying it must be replaced with a welded-in part for safety reasons. This will cost a whole lot more money to replace now. And only a Tesla-certified collision center can do that kind of work.
Apparently Tesla does this kind of shoddy repair pre-delivery all the time and never discloses anything to the buyer. My body shop says they hammer the door hinges with sledgehammers to get the doors to align. I've tried contacting my salesperson and Tesla corporate to find out what happened to my car and to demand they pay for the part replacement since they sold me the car like this and now are making me pay to fix it right. I've gotten no help or response on every avenue I've tried.
This will most likely be my first and last Tesla that I buy. I love the car and the tech, but this is unacceptable behavior. If anyone has experienced anything like this or knows of someone that can help, please reach out.
Pictures are attached.
I bought my 2021 Model Y Long Range brand new in March 2021. I was recently rear-ended and took the vehicle to my body shop to assess the damage, during which my body shop asked me if the rear end of the car had every been worked on before. I said not to my knowledge. They said something clearly has happened to my vehicle since it left the factory. Apparently Tesla or some body shop they hired has replaced the entire rear body panel frame with a bolt-on piece. They didn't bother to paint it blue and did a very poor job of installation. To add insult to injury, Tesla will not sell the very same part that is on my car, saying it must be replaced with a welded-in part for safety reasons. This will cost a whole lot more money to replace now. And only a Tesla-certified collision center can do that kind of work.
Apparently Tesla does this kind of shoddy repair pre-delivery all the time and never discloses anything to the buyer. My body shop says they hammer the door hinges with sledgehammers to get the doors to align. I've tried contacting my salesperson and Tesla corporate to find out what happened to my car and to demand they pay for the part replacement since they sold me the car like this and now are making me pay to fix it right. I've gotten no help or response on every avenue I've tried.
This will most likely be my first and last Tesla that I buy. I love the car and the tech, but this is unacceptable behavior. If anyone has experienced anything like this or knows of someone that can help, please reach out.
Pictures are attached.