I just received delivery today of a brand new Model Y (LR). I now find that I am unable to insert my Telsa Wall Connector into the car's charging port. When inserting the connector into the car's charging port, it gets most of the way in, I hear a click and see the port's indicator change color, but it will not let the connector insert all the way in. I immediately receive a notification from my phone's Tesla app, "402976 Charge cable not fully secured. Please adjust the connection to improve charging". If I hold the connector there it just keeps clicking every second or two but does not let the connector insert.
I use this Tesla Wall Connector every day on my MY99 Model 3, and I just checked again and it works fine. (I had the Tesla Wall Connector, black version, installed in late 2019, so I believe it is the Gen2 version...)
I also tested the Model Y with the 120V Mobile Connector NEMA 5-15 that comes in the car's trunk, and that inserts into the Model Y's charging port just fine and seems to actually charge.
But for some reason the MY22 Model Y will not let my Tesla Wall Connector insert, despite it working fine in my MY19 Model 3.
I immediately requested a service appointment, but the soonest appointment isn't for another 5 days. Ridiculous that I can't charge my brand new car.
I also let the car stew around on WiFi for a few hours and download a bunch of updates, and the car now claims that its firmware is up to date.
Any ideas, other than a defective charging port on the car?
Thanks in advance!
I use this Tesla Wall Connector every day on my MY99 Model 3, and I just checked again and it works fine. (I had the Tesla Wall Connector, black version, installed in late 2019, so I believe it is the Gen2 version...)
I also tested the Model Y with the 120V Mobile Connector NEMA 5-15 that comes in the car's trunk, and that inserts into the Model Y's charging port just fine and seems to actually charge.
But for some reason the MY22 Model Y will not let my Tesla Wall Connector insert, despite it working fine in my MY19 Model 3.
I immediately requested a service appointment, but the soonest appointment isn't for another 5 days. Ridiculous that I can't charge my brand new car.
I also let the car stew around on WiFi for a few hours and download a bunch of updates, and the car now claims that its firmware is up to date.
Any ideas, other than a defective charging port on the car?
Thanks in advance!
Last edited: