Build Quality still aren't there yet. White PUP with vin 23xxx, build date 25 June 2020

[fowwiee]

Just picked up a freshly build MY that just rolled out of the factory two days ago.

Identified a number of pretty significant defects. The delivery specialist claim that they are all fixable, but he refuse to document any of the issues. My only option was to log in the Tesla app and submit a service request.

Anyone had any experience on whether the following are issues, did Tesla handle it and how were they fixed?

1. Trunk alignment and fitment issues. On my way home, the trunk was closed, but the sensor thought it was opened for a few minutes, but then the warning disappeared.
2. Front hood has a patch that's missing clear coat.
3. Front hood fitment issue, left side sits higher than the right.
4. Rear door and front door don't sit flash with each other.
5. Front quarter panel is sticking out.
6. Rear bumper isn't flushed and you can see a big hole
7. Paint chip and paint bubble

 

[Valore]

I really don't understand what the heck their problem is.
A freaking Lada comes with better paint and body panel quality than those Tesla Model Y cars I see.
LADA Vesta Limousine - mehr erfahren - LADA Automobile GmbH Deutschland offizielle Seite

 

[Kelr316]

I think I’ll wait and order next year.

 

[MSM_Y_Bruh]

VIN 17XXX
I picked up mine on Thursday at the factory and it was pretty damn good, panel gaps and all. I was surprised myself. It’s hit or miss with these MYs. I wouldn’t cancel your order until you see your assigned vehicle.

 

[Piswat]

I’d keep the order and then reject it if the issues are major. I kept mine, but there were very similar issues to the above. Almost every piece of plastic in the car has some sort of defect. I realize it’s plastic and going to scratch, but disappointing. I have 1 major panel alignment issues which I need to setup for service. Mobile service has been great and replaced many of the other issues, but these should be caught if they reviewed the cars prior to delivery.

 

[PatinCT]

Mine was a May build. A few minor paint issues (chip on the front of a door, small scratch on front bumper, a spot on the hood that was clearcoated but a small paint gap underneath) and the misaligned back seat issue. I went over it with a friend that's a "Telsa-phile" and he was the one that pointed out the back seat misalignment. We both thought everything else looked perfect.

 

[fowwiee]

I think I’ll wait and order next year.

It’s a good idea. You really can’t tell if there is anything wrong under the service.

 

[fowwiee]

I’d keep the order and then reject it if the issues are major. I kept mine, but there were very similar issues to the above. Almost every piece of plastic in the car has some sort of defect. I realize it’s plastic and going to scratch, but disappointing. I have 1 major panel alignment issues which I need to setup for service. Mobile service has been great and replaced many of the other issues, but these should be caught if they reviewed the cars prior to delivery.

I think their did a cost benefit analysis. It prob more profitable for them to push as many cars out as possible right now and deal with cosmetic issues later down the road. As oppose to slow delivery and fix these issues before delivery.

Cause let’s face it, a majority of owners will prob just focus their attention on the new tech in their first 1000 miles of the car and by the time they notice the issues, it will be hard to pin them on Tesla. Even the owner themselves won’t know for sure.

From a shareholder perspective, I guess it makes sense to take advantage of this as long as possible. But at some point the Novelty will run out and the new cars need to be button down.

 

[shanman123]

It's strange so many MY have the same gap next the passenger side headlight. Mine have the same thing. Still waiting for my appointment to get it fix.

 

[fowwiee]

It's strange so many MY have the same gap next the passenger side headlight. Mine have the same thing. Still waiting for my appointment to get it fix.

the delivery specialist told us that is within spec. All the model y on the lot has the same issue. But none of the model 3 has that problem tho

 

[TeeeeeeDub]

Can you reject an order more than once? For example, first delivery had too many flaws so it’s rejected. New VIN assigned and that one is also bad. Is there an end?

 

[rxlawdude]

Can you reject an order more than once? For example, first delivery had too many flaws so it’s rejected. New VIN assigned and that one is also bad. Is there an end?

I'm fairly sure at least one poster reported rejecting two and was waiting for third try.

 

[glide]

Can you reject an order more than once? For example, first delivery had too many flaws so it’s rejected. New VIN assigned and that one is also bad. Is there an end?

Well they cannot rightful force you to accept the car

 

[TeeeeeeDub]

I'm fairly sure at least one poster reported rejecting two and was waiting for third try.

Good to know

Well they cannot rightful force you to accept the car

good point!

 

[Electroman]

There were around 20 Model Ys in my local Tesla center. I eyeballed everyone of them and they all looked perfect to me. Of course I forget my vernier calipers and I am sure I would have a found a few major issues.

 

[glide]

Just picked up a freshly build MY that just rolled out of the factory two days ago.

Identified a number of pretty significant defects. The delivery specialist claim that they are all fixable, but he refuse to document any of the issues. My only option was to log in the Tesla app and submit a service request.

Anyone had any experience on whether the following are issues, did Tesla handle it and how were they fixed?

1. Trunk alignment and fitment issues. On my way home, the trunk was closed, but the sensor thought it was opened for a few minutes, but then the warning disappeared.
2. Front hood has a patch that's missing clear coat.
3. Front hood fitment issue, left side sits higher than the right.
4. Rear door and front door don't sit flash with each other.
5. Front quarter panel is sticking out.
6. Rear bumper isn't flushed and you can see a big hole
7. Paint chip and paint bubble

Those look pretty darn bad.

Refusal of Tesla to document the issues should tell you a lot about their promise to fix them.

FYI- if you’re a new owner, the app does not maintain a user-viewable record of issues reported. Basically, make sure you get EVERYTHING from them in writing.

 

[BMax_V.2]

MY's built tomorrow carries no guarantees that it will be better than ones made yesterday..

Fortunately, its a dice roll that usually rolls in your favor.

Suppress the stress and deal with it as it comes, rejecting or not.

 

[DennyL]

Just picked up a freshly build MY that just rolled out of the factory two days ago.

Identified a number of pretty significant defects. The delivery specialist claim that they are all fixable, but he refuse to document any of the issues. My only option was to log in the Tesla app and submit a service request.

Anyone had any experience on whether the following are issues, did Tesla handle it and how were they fixed?

1. Trunk alignment and fitment issues. On my way home, the trunk was closed, but the sensor thought it was opened for a few minutes, but then the warning disappeared.
2. Front hood has a patch that's missing clear coat.
3. Front hood fitment issue, left side sits higher than the right.
4. Rear door and front door don't sit flash with each other.
5. Front quarter panel is sticking out.
6. Rear bumper isn't flushed and you can see a big hole
7. Paint chip and paint bubble

If they refuse to provide documentation that it will get fix, reject or return it.

 

[mtndrew1]

Tesla desperately needs PDI depots for each region.

Car dealers traditionally do pre-delivery inspections prior to any units being placed on the lot and all issues are addressed before a customer even has the opportunity to buy a car.

Tesla needs massive PDI centers where all cars are sent after manufacture for review and correction. Body shop on site would be a bonus like foreign carmakers have at US ports.

Then use Toyota’s ancient “Five Whys” practice to aggregate and solve problems on the line for the next batch. Rinse, repeat.

Not rocket science here. At some point Tesla will need to address fit and finish; they’re just not a startup that gets a pass on this anymore.

 

[fowwiee]

Yes, if i don’t get it in writing that all the issues will be fixed. I will return the car on the sport.