Buying a used Tesla from Tesla online

[DKFunz]

I intend to be buying a used very low mileage (<10k) 2023 Y Long Range very soon. I've been combing through the Tesla site to see what details are provided for each used potential vehicle, and which details are not provided. It's a big jump for me to buy a used car online, site unseen, with fingers crossed and waiting for delivery and the big reveal. A couple of questions I would love to hear thoughts on:

How would I know if the car was used by Tesla as a Demo or not?
I want a car with Hardware 4. How can I confirm before purchasing online?
Is there a way to determine battery health before ordering or at delivery walk around?
Worst case scenario...once a used car is ordered and delivered what recourse do I have if I'm unsatisfied with the condition?
Any other tips to have a pleasant experience when buying used online from Tesla?

Thanks in advance for your help with this.

 

[dandiggz]

The demo cars say Demo car in the first line of Vehicle Details. For everything else you would need to have the car infront of you. Maybe a sales rep can check on some of these details for you. Best tip I can give you is to use this site to filter for all used inventory in USA. Hope this helps a bit.

United States Tesla All inventory

This is the All inventory for cars in United States. The inventory is taken from Tesla directly and refreshed every few minutes, we also explicitly differentiate between New and Demo cars both of which Tesla list as New. In many countries we also gather used cars from various sources. We allow...

tesla-info.com

 

[DKFunz]

The demo cars say Demo car in the first line of Vehicle Details. For everything else you would need to have the car infront of you. Maybe a sales rep can check on some of these details for you. Best tip I can give you is to use this site to filter for all used inventory in USA. Hope this helps a bit.

United States Tesla All inventory

This is the All inventory for cars in United States. The inventory is taken from Tesla directly and refreshed every few minutes, we also explicitly differentiate between New and Demo cars both of which Tesla list as New. In many countries we also gather used cars from various sources. We allow...

tesla-info.com

Thanks!

 

[DKFunz]

Any other helpful thoughts on these questions? Thanks!

 

[cmaster]

Demo cars have varied histories: some are loaner cars, some are for employee training, and some are used for test drives.It's impossible to know a demo car's exact history, but the warranty is more important.
Ensure the car has Hardware 4.0 and that it's stated in the description. They likely won't provide a battery health report.There might be a short return window if you're dissatisfied. Ask the sales advisor directly to confirm any questions you have.

 

[Kairide]

Demo cars are considered new, so they will listed in inventory as “Demo”. They won’t be in the Used car section.

 

[cmaster]

I usually don't believe what they say at face value. I've seen TSC have lend loaner cars that are demo cars before. They always hide insider information from the public.

 

[zoomer0056]

Worst case scenario...once a used car is ordered and delivered what recourse do I have if I'm unsatisfied with the condition?

Best case scenario is you inspect it thoroughly before paying. Can't this be done? Buying a car without even touching it is asking for trouble.

 

[DKFunz]

Demo cars have varied histories: some are loaner cars, some are for employee training, and some are used for test drives.It's impossible to know a demo car's exact history, but the warranty is more important.
Ensure the car has Hardware 4.0 and that it's stated in the description. They likely won't provide a battery health report.There might be a short return window if you're dissatisfied. Ask the sales advisor directly to confirm any questions you have.

How can you check for Hardware 4 for a used car online?

 

[cmaster]

How can you check for Hardware 4 for a used car online?

There's a site called https://ev-cpo.com/ that lists all the inventory and what they have. Check them out!

 

[Honda Convert]

Demo cars are considered new, so they will listed in inventory as “Demo”. They won’t be in the Used car section.

Even though considered new the warranty began once the car was put into service, more than likely from January 2024 and later. The warranty begin date is noted right in the listing.

 

[DKFunz]

Anyone else have any helpful insights to share? Thanks!

 

[zoomer0056]

Anyone else have any helpful insights to share? Thanks!

Did a search for "how to tell if Tesla has hw4"
First hit:

https://help.abstractocean.com/en-US/faq-how-to-know-if-your-tesla-has-hw4-310658

 

[DKFunz]

Did a search for "how to tell if Tesla has hw4"
First hit:

https://help.abstractocean.com/en-US/faq-how-to-know-if-your-tesla-has-hw4-310658

Big thanks!

 

[DKFunz]

Does anyone know if you buy used from Tesla if you get a 10 day window if not pleased with the car?

 

[zoomer0056]

Does anyone know if you buy used from Tesla if you get a 10 day window if not pleased with the car?

I've never heard of any money back guarantee on cars bought from Tesla. How did you come up with 10 days?

 

[EV-CPO]

Does anyone know if you buy used from Tesla if you get a 10 day window if not pleased with the car?

You can reject it at delivery, but you lose your order fee. I also haven't heard of any 10-day return window before.

 

[jsabo]

I just went through this process. I ended up rejecting the Model Y on delivery due to paint flaws. You do get to inspect the car and that's your time to decide. If you change your mind after that, I believe you're on your own.

 

[GOVA]

Anyone else have any helpful insights to share? Thanks!

With this mileage there should not be any issues with the car. The warranty is still there.

Why do you buy used? It is not possible to check much with used MY unless you have access to its telematics. HW4, I believe, had a specific cut-off date during production. Look at its listing in detail.

It is a ~1 year old car. With the constant changes going into newer models, I'd look into buying new anyway.
I had picked up two MYs 6 months apart. Might be placebo, but the newer one seems a bit better built. Nothing dramatic.

Also, now we have more colors to choose from. Let us know why you have gone used route.