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Car Inaccessible Via App After Some Time
- Thread starter FormationLap
- Start date
Same for me, got the upgrade to 2022.36.6 No improvementJust got software upgrade from 2022.24.5 to 2022.36.6. Let the car update and go to sleep. Still can’t connect remotely.
WilliamG
Hinge Fanatic
I messaged Tesla. Their response was as I expected. Grrr.
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M109Rider
Active Member
May have been just a glitch in your case, where a reboot was enough.
Not in most other cases with this problem.
It’s a software issue for the rest.
Hopefully there is eventual light at the end of the tunnel. Wonder if they are trying to do deeper power down modes to reduce the standby power.
WilliamG
Hinge Fanatic
Not surprised. I just requested service again for this. Hilarious. I’m coming up on 6 months of ownership of this car and have never once been able to connect to it while it’s asleep.
WilliamG
Hinge Fanatic
Yep took delivery 6/3/2022. Just got off the phone with Tesla again. They couldn’t connect to the car (as expected) while it was sleeping. I woke it up and they said all looks “good” on their end and they can’t explain it. That’s their answer! I still have another service appointment open. But this is a frustration…
WilliamG
Hinge Fanatic
Updated to 2022.40.4.1 this evening. And yep, still can’t connect to car remotely when it’s asleep.
FYI, updated to 2022.44.2 tonight. It looks the issue may be resolved. It now wakes up at home from sleep!!
I will report back more if I see issue again.
I will report back more if I see issue again.
WilliamG
Hinge Fanatic
Wow that’s great news! Interestingly, I just tried connecting to my car (on 2022.40.4.2) and it woke up! I wonder if Tesla pushed a silent fix to our cars, and it’s nothing to do with 2022.44.2? I’ll test again in the morning, to be sure…
Hmmm it could be, but I know for sure, mine did not work earlier in the day. Could be it was an AT&T cell issue they resolved on their side. My SC told me that’s the service that is used for connectivity.
FYI, I tried it this morning after the car was asleep for 8 hours and it woke up just fine!
WilliamG
Hinge Fanatic
Can confirm. It’s not the update. My car now wakes without having updated, too. Just woke it up again without BT/Wi-Fi enabled. Woohoo! Also I knew Tesla could update our cars without an official software update. Sneaky.
WilliamG
Hinge Fanatic
Confirmed one more time - this is definitely fixed. I use TeslaMate so I know when the car is asleep/awake so this isn’t a case of connecting to the car when it was already awake.
Crazy it took 6 months for Tesla to address this (for me, anyway). Took delivery in June and I’ve never been able to wake the car when it’s asleep, remotely. It’s a Christmas miracle!
Crazy it took 6 months for Tesla to address this (for me, anyway). Took delivery in June and I’ve never been able to wake the car when it’s asleep, remotely. It’s a Christmas miracle!
WilliamG
Hinge Fanatic
I keep waking my car up today because I can.
Oh you’re asleep now? NOT ANYMORE YOU AIN’T!
I ran into this issue with software update 2023.2.0.5
When the car goes to sleep without sentry mode on, with the car on WiFi or LTE, the app loses connection to the car. No connection at all, any command would time out. Bluetooth always works to unlock and wake up the car. Connection from the app is fine when the car is awake.
Requested a Tesla mobile service. The guy checked from the car monitor and confirmed that no issue was found. The suggestion is to keep the sentry mode on at home.
When the car goes to sleep without sentry mode on, with the car on WiFi or LTE, the app loses connection to the car. No connection at all, any command would time out. Bluetooth always works to unlock and wake up the car. Connection from the app is fine when the car is awake.
Requested a Tesla mobile service. The guy checked from the car monitor and confirmed that no issue was found. The suggestion is to keep the sentry mode on at home.
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