TT97
Active Member
My Tesla was scheduled for an update overnight (2 a.m. today). The vehicle functioned perfectly normal yesterday even as late as 11pm when I picked up a friend at the airport. There was no indication of any problem. The first time I got in it today, I received a similar message on the dashboard as the original post on this thread. Initially the dashboard and screen did work, but the car did not turn on (the Message indicated car could not turn on and to contact Tesla for service). I did try to reboot with scroll buttons, but the only thing that happened was the screen and dashboard went completely dark/blank. I did call Tesla, and they indicated 1) that the download failed at some point, 2) that they could NOT communicate with my vehicle remotely, 3) that they would try to do so, and then try to push the update. The latter both failed, and as with the OP’er, my vehicle is “dead in the water”, in my garage. It will not even accept the plug back into the charging port. I have now been informed that I have to have the vehicle towed to the Service Center which is an hour away.
Anyone else experiencing this with this latest or recent update? And if so, what did they finally determine the problem to be?
Same thing happened to me this week trying to update to 21.9. It was my first OTA on the car. When it downloaded the software, I got a Software Update Failure. Got the message “Unable to Start Car” and car was plugged in and wouldn’t unlock.
I spoke to Tesla and they said they would re-push the update to my car, unfortunately, by the next morning the 12v was dead and couldn’t even open the doors. I attached a jump starter to the battery to get the car on again but wouldn’t let me download the update as the battery was too week. Tesla sent a tow truck and they used a much larger jump starter to get the car on and run the OTA. Unfortunately, the second attempt had the same result so had to tow the car to the Service Center (and the battery was still week that the car would not go into Tow mode so they had to put the car onto skates to get it on the flatbed).
The car has been at the SC since yesterday. I see on my app they have tried a couple downloads with no success. They are now ordering a new module for the car. Hopefully I will get the car back tomorrow.
They gave me a P85 loaner - it’s a great car and fast (with a frunk almost as large as the trunk of the 3) but after driving it a couple days, I glad I bought a 3 over the S.