The power steering on my Tesla Model 3 has gone and I am getting the error UI_a020 "Steering Assist Reduced". I have tried a reboot to no avail.
I have contacted Glasgow Tesla Service and they say if I will not drive the Tesla in then I am liable for any tow charges over a 50 mile limit (they will pick up up to 50 miles).
The official Tesla Roadside Assistance policy says "Towing: For vehicles that cannot be driven as a result of a malfunction attributable to a warrantable issue, Tesla covers
transportation services for the first 500 miles (800 km)* to the nearest Tesla Service Center.". My car is within warrnty
I guess the issue is that they think I can drive it in and I am choosing not to.
As they are 80 miles away from me I think this is just very unsafe (the steering is incredibly heavy without power assistance).
What are my rights here - are they correct with the 50 mile limit - their policy document suggests otherwise.
I have contacted Glasgow Tesla Service and they say if I will not drive the Tesla in then I am liable for any tow charges over a 50 mile limit (they will pick up up to 50 miles).
The official Tesla Roadside Assistance policy says "Towing: For vehicles that cannot be driven as a result of a malfunction attributable to a warrantable issue, Tesla covers
transportation services for the first 500 miles (800 km)* to the nearest Tesla Service Center.". My car is within warrnty
I guess the issue is that they think I can drive it in and I am choosing not to.
As they are 80 miles away from me I think this is just very unsafe (the steering is incredibly heavy without power assistance).
What are my rights here - are they correct with the 50 mile limit - their policy document suggests otherwise.