I could see on the console that there was a Sentry event. Is that why it wouldn't open?
@drschwartz to this question: it's actually the other way around. Sentry mode kicked in because the car isn't unlocked and you pulled on the handle. If anyone else walked up, you'd want that recorded, right?
I've noticed this happen more often recently, after the phone app (Android in my case) updated to version 4.x. When this happens, try these things:
- if your phone's bluetooth signal might be blocked (e.g. in your back pants pocket or a full bag), try moving the phone and pull the handle again
- if that doesn't work: is the Tesla app still running in the background? I'm not sure about iOS, but on Android, you should see a persistent notification (the "T" logo should be in your notification area of the status bar) if the app is running. It's possible your OS killed the app due to inactivity. Launch it again and try the door handle, it should open
- you could toggle bluetooth off and back on again on your phone and try the handle
- you could force-kill the Tesla app and relaunch it and try the handle
- you could reboot your phone if all else fails, but this may take longer than you want to stand there waiting, especially in the rain.
However, in this situation, the one thing that should definitely work is to pull the keycard (you do carry it with you as a back up as instructed in the manual, right?) out of your wallet and tap it against the driver's side door pillar. You can then troubleshoot what happened with your phone later when you're dry and safe.