Change from alcantara to cloth on PUP???

[jelloslug]

Many have mentioned bait-and-switch but I don't think that's the correct term. With bait-and-switch, all of the definitions I've read refer to a low price and then when the customer tries to order the low priced item, it isn't available and a higher price item is offered at additional cost.

If anything, this is a substitution of materials, perhaps a lower quality/priced material when the buyer believed they paid for a higher priced item. I think customers would have a legitimate complaint if they expected alcantara and got textile but that's not the definition of not bait-and-switch.

These are the same people that use the term "entrapment" incorrectly.

 

[Moderatefan]

just feel that its a bit untruthful to be throwing this 30% number of upset people as hard facts.

That is absolutely correct. If I didn't join the forum 1.5 years later after the reservation to learn a bit more about the car before getting it I would have never looked twice (or once) at the headliner when getting the car.

 

[gekcut]

Many have mentioned bait-and-switch but I don't think that's the correct term. With bait-and-switch, all of the definitions I've read refer to a low price and then when the customer tries to order the low priced item, it isn't available and a higher price item is offered at additional cost.

If anything, this is a substitution of materials, perhaps a lower quality/priced material when the buyer believed they paid for a higher priced item. I think customers would have a legitimate complaint if they expected alcantara and got textile but that's not the definition of not bait-and-switch.

These are the same people that use the term "entrapment" incorrectly.

A common definition for bait-and-switch is

"The action (generally illegal) of advertising goods which are an apparent bargain, with the intention of substituting inferior or more expensive goods."

Note the substitution of inferior goods is mentioned so the posters you referred to were not incorrectly using the term. Now if you want to argue if alcantara is inferior, that is a different matter.

 

[ohmman]

How about this for a bait-and-switch?

TMC is a place for visitors to come and read informative, entertaining, and helpful posts from an intelligent community. However, recent visitors to this thread have been subjected to the semantics of the term "bait-and-switch." Shockingly, the definitions supplied by the participants seem to neatly align with their personal perspectives on this particular subject.

That said, I plan to move the entire lot of those away if this discussion continues.

Much love.

 

[Msjulie]

FWIW my Tesla Inside Sales Advisor confirmed the change to a textile like material, similar to S and X and supposedly more durable.. take as you will...

 

[liuping]

Tires are on the Monroney.

If the car being not exactly to some perceived standard is this upsetting, perhaps you should look to a company that follows traditional model years.

Technically, my Model 3 Monroney only lists "18" Wheels", it does not say tires are included...

 

[TEG]

Seems to be a "done deal" no matter what we think of it. Tesla certainly didn't "sneak this change by" without notice. I bet the media attention was unwanted, but now we move on.

 

[Sunshine State]

Show me the promise made to non-configures. The way someone feels is much different than actual harm.



Are you saying Tesla did not offer you your money back? Kind of confused on that statement. They are or aren't they? I have yet to hear of someone not getting the funds back due to this issue. Or are you surmising that Tesla is afraid the BBB will come down on them if they don't? That is kind of a stretch.
Where did the NADA come into the Alcantara conversation?
.

I didn’t say anything about Tesla not offering a refund. I haven’t got it yet but expect I will eventually, nowhere as quick as I paid it, but eventually. What I said was that " good will " may not not be the reason for the refund. The NADA entered the conversation because when it comes to " the refunds " they are always looking a misstep to throw a wrench into Tesla’s direct sales system. Where did BBB come from? That is a stretch, I don’t think Tesla cares about the BBB

 

[Garlan Garner]

The picture on the website as of this post shows Alcantara. It is OK to admitt hat Tesla is wrong here, it really is.

I learned on another thread that the word to be used is "misleading".

You can't say Tesla is wrong or lying or anything like that in this forum without a huge debate and/or getting your posts moved to solitary confinement.

 

[Sunshine State]

Calling people fanboys who disagree with you is no better than if I were to call you a troll. Both are unacceptable and do nothing to contribute to a conversation, other than attempt to escalate emotions. Be better.

Bait and switch refers to a sale. Not a reservation. That's all. No need to defend the 30% (which is debatable, but whatever). I get it. My whole point was the ONLY people who could conceivably claim 'bait and switch' were those who had ordered while alcantara was advertised & the new headliner delivered.

There are many definitions out there of 'bait and switch', but all have to do with substituting inferior goods for a sale. Again, not a reservation. When reservations were made, Tesla was not offering goods for sale. They were offering a spot in line.

I'm not going to go back and forth on this any more. I understand that people are upset. There was nothing in my post that said they shouldn't be upset or disappointed if they happen to believe alcantara is the best. But no one was 'baited' into making a reservation based on switched interior materials.

View attachment 275137​

I reserved a car, I ordered while they were promoting the alcantara in the car, my car was built and a vin was assigned. While waiting for delivery this BS started. I contacted the Tesla delivery specialist to confirm that my car would be one with alcantara as promoted. I was told that they could guarantee it didn’t and I could cancel. I was baited, I ordered, it was switched, I canceled.

 

[Garlan Garner]

View attachment 275114

Here's how many people are "taking what they're given" in this unrelated example:

McDonald's - Every Second

Amazing that McDonalds was used in this thread.

Do you guys know what McDonalds primary product is? What does McDonalds sell?

Food? Is Food McDonalds main product? NO.

McDonalds primary product is consistency. Its on the first page of their bylaws. They want their customers to know that a #1 on their menu will be the same across the planet and that the taste of a #1 will be the same planet wide. When you go on vacation and want McDonalds there is an huge expectation that even though you have never been to the city or to the McDonalds where you are.....when you order a big mac.....you KNOW how its going to taste. From Maine to Fremont California a big mac tastes like a big mac.

Garlanism -->Consistency endorses Confidence.

Now.....Does a Tesla Model 3 look like a Tesla Model 3 everywhere?

 

[ohmman]

McDonalds primary product is consistency. Its on the first page of their bylaws. They want their customers to know that a #1 on their menu will be the same across the planet and that the taste of a #1 will be the same planet wide.

That consistency is why I’ve known not to return to a single McDonalds for over a decade. I know it’s just as bad here as it was there.

I’ll take inconsistently excellent over consistently bad or even average any day of the week.

 

[Garlan Garner]

That consistency is why I’ve known not to return to a single McDonalds for over a decade. I know it’s just as bad here as it was there.

I’ll take inconsistently excellent over consistently bad or even average any day of the week.

I agree with you. The only thing about McDonalds though is that even though the taste is subjective....that menu of 50+ years is STILL selling like mad. generations have come and gone, but that menu remains the same and there is a reason for that.

I love consistency on either side of the coin. I love to know that I won't like such and such because I know it won't change. I save time and money that way.

I am a proponent of Tesla because of their past consistency concerning openness, honesty and forthrightness. ( wow...that is a real word..lol ). Please Tesla ..... keep consistency on the books.

 

[insaneoctane]

I visited the Century City Tesla store and sat in their Model 3. The cloth material is acceptable. The material is like just about every other car I've owned, nothing special. I was thinking that I was getting premium material by all the previous photos, reviews and cars, but instead it is just typical. I will still order my car when given the opportunity, but I will always consider the material switch a downgrade. I know that I am not in the majority, but there are many others that feel the same way.
By the way, every other aspect of the car was quite amazing, helping me move past something out of my control.

If anyone here was upset by my posts or felt that I was name calling, I apologize. I am passionate about this topic and laboring to get people who seem to just not care about this material swap to understand my point of view.

 

[jayhawk3]

Tires are on the Monroney.

If the car being not exactly to some perceived standard is this upsetting, perhaps you should look to a company that follows traditional model years.

No they aren't. Sorry, we were always planning on not providing tires, deal with it.

 

[omgwtfbyobbq]

No they aren't. Sorry, we were always planning on not providing tires, deal with it.

My guess is the car comes with tires. If you're willing to drive your 3 around on the bare rims and prove to the rest of us it still gets 126mpge combined, I'll be a believer.

 

[FlatSix911]

A perfect example ... Tesla bait and switch

I reserved a car, I ordered while they were promoting the Alcantara in the car, my car was built and a vin was assigned. While waiting for delivery this BS started.
I contacted the Tesla delivery specialist to confirm that my car would be one with alcantara as promoted. I was told that they could guarantee it didn’t and I could cancel. I was baited, I ordered, it was switched, I canceled.

 

[DarkMatter]

No they aren't. Sorry, we were always planning on not providing tires, deal with it.

You're right. I was thinking of my old S Monroney which did have them listed. I just looked at the one for the X and only the wheels are listed.

So what point were you trying to make again? I seem to recall the discussion was about the substitution of a trim material, and you are raising something about basic functionality. If you can't see the difference between that I don't know where to start, and if you can see the difference I don't see what it adds to your argument. Can you assist please?

 

[sreams]

I reserved a car, I ordered while they were promoting the alcantara in the car, my car was built and a vin was assigned. While waiting for delivery this BS started. I contacted the Tesla delivery specialist to confirm that my car would be one with alcantara as promoted. I was told that they could guarantee it didn’t and I could cancel. I was baited, I ordered, it was switched, I canceled.

Well, I suppose that we can thank Tesla for doing this then, as it moves everyone everyone ahead in the line for whom headliner material is not a deal-breaker.

 

[sreams]

But there it is on the website. So when I order can I bitch about it then? Do I have your permission to complain about not getting the interior that is clearly shown on the website?

You can bitch about whatever you like. Just consider this... If you had placed your reservation 2 years ago, and then it turned out the car had a textile headliner all along, would you have even noticed? I sincerely doubt it. There was no alcantara on the website anywhere when you handed over your $1K refundable reservation deposit.

If it bugs you, vote with your dollars. Don't buy the car.