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Thanks. From only this thread, some = one. I’ll report back if I can do that. Otherwise I’ll have to cancel on principle.
Which would be dope
Does anybody else now have "Direct Delivery Cost" as being next to the £850 which used to "Delivery and Doc fee" on their new Order Agreement?
I checked the other country forum pages and direct delivery very much relates to home deliveries. I am based somewhere in between Dartford and Heathrow myself so not particularly close to any SS.
I would love that, but as well as always stating 'Direct Delivery' on my paperwork they also asked which centre I wanted to pick it up from, and I chose Digbeth (but I'm seriously considering waiting on the phone for an hour to change it to Heathrow)
It would be pretty easy for them to please people - they just need to communicate better! I can't fathom how anyone in Tesla thought it was sensible to send out a new invoice with a higher amount, a small asterisk commenting on PICG and not put anything in the covering email explaining why they were doing it. The text after was fine, but very much an "after the horse has bolted" attempt that has wasted plenty of time for customers and Tesla in the meantime.Clearly they didn't know it was going to be a problem. I think the fact that they have now textedeveryonesome/many? people, in reaction to people being confused, is pretty impressive.
Seems hard to please all of the people all of the time ...
It would be pretty easy for them to please people - they just need to communicate better! I can't fathom how anyone in Tesla thought it was sensible to send out a new invoice with a higher amount, a small asterisk commenting on PICG and not put anything in the covering email explaining why they were doing it. The text after was fine, but very much an "after the horse has bolted" attempt that has wasted plenty of time for customers and Tesla in the meantime.
SameI’m in the south west and was offered Heathrow or Birmingham as delivery options. Shame Bristol SC wasn’t an option but apparently not. I picked Birmingham as I can get a direct train to New Street then wander to the Tesla place. However, it does seem that Heathrow deliveries are leading the pack so perhaps I made the wrong choice too.
If you can get through to sales they will probably match the new price. They did for me a week or two back without changing the order number
It would be pretty easy for them to please people - they just need to communicate better!
Not communicate well: fair game. Customer support approach that seems extremely ad-hoc: yup, although it's partly growing pains (the higher volumes means that there are a lot of new faces, it's also a US company with typical rigid guidelines that are US-centric, and the mother ship communicates just as badly with them as with us customers/prospects, which tends to leave the new hires extremely confused and even bedazzled; I've often seen "deer in the headlights" syndrome when asking a question they should have seen coming).
Changing prices at a whim: nope, you're not entitled to demand anything there. And all car manufacturers adjust prices on a whim, it's just that most use a dealer network and flexible discounts to hide that fact from users (often to the detriment of those less used to negotiate or not well informed).
Often it's a lot worse at other manufacturers: with Tesla you can actually cancel an order and re-order without penalty. Try doing that with an Audi if they adjust the price (I've done it. You're "sorry, out of luck" if the penalty for canceling the order is more than the price difference).
the problems and annoyance from customers needs to be fed back to them
it doesn’t make Tesla immune from criticism
I think it just means they expect a reasonable level of service for what is a premium purchase. It’s also the only way Tesla will learn and develop their business model as they build a bigger customer base and market share. Behaving like a start up is OK for a start up but eventually they need to grow up, especially with ICE competitors just around the corner and desperate to get a piece of the EV market themselves.