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Charger "disconnects" after 100%

Discussion in 'Model S: Battery & Charging' started by hillestadk, Dec 12, 2016.

  1. hillestadk

    hillestadk Member

    Joined:
    Aug 16, 2016
    Messages:
    68
    Location:
    Port Saint Lucie, FL
    Today marks two weeks with my Model S. I didn't have a NEMA 14-50 installed until last weekend, and relied mostly on superchargers and Level 2 chargers for the first week of ownership. Now that I do most of my charging at home, I noticed the car has a weird tendency. I have a software limited 60, and I have it set to charge to 100%. After the car is fully charged it will say "charging complete" for about 3 hours and then change to an error message that states the cord is not inserted all the way and I need to close the charge port door and re-insert the charger (the charge port at this point is orange indicating a bad connection). Anyone else know if this is normal or should I be contacting Tesla?
    I'm going to try to get pictures of it today when I get home from work.
     
  2. GJ79

    GJ79 Member

    Joined:
    Mar 15, 2016
    Messages:
    253
    Location:
    Tampa
    I don't have a Software limited 60 but that can not be normal. A regular charging session should never result in an error. You should call Tesla Support.
     
  3. Zeromus-X

    Zeromus-X Member

    Joined:
    Apr 10, 2016
    Messages:
    141
    Location:
    Sacramento, CA
    Does this happen frequently or was it a one-off? I parked at the Doubletree in Fresno the other day and had a somewhat similar thing happen. My sequence of events was that I set the charge to 90% before I went to bed (destination charger), then when I woke up I bumped it up to 100% since I had to make a 220 rated trip mile on my S70. Once it hit 100%, I got a message on my Tesla app that the charge port was open. Walked out and the port was orange but sure enough it was at 100%.

    I've charged there other times without this happening, this was a first. I attributed it to a "software quirk" and carried on, but if it's happening multiple times for you I agree I'd probably reach out to the service center.
     
  4. hillestadk

    hillestadk Member

    Joined:
    Aug 16, 2016
    Messages:
    68
    Location:
    Port Saint Lucie, FL
    Tesla's support team is "looking into it" but it happens to me daily.
     

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