My cousin and her husband took home delivery on a Model Y approximately one month ago (late April 2021). This past weekend, a piece of interior trim completely came off, and she made an appointment to have that replaced, along with two other fit and finish issues they have noticed since owning the car - one of the doors does not close flush, and a "wheel alignment" (not sure if she's referring to the steering wheel being off-center, or the wheels/tires themselves).
However, she is being provided an estimate of nearly $500 to address these issues - $330 for the wheel alignment, ~$20 for the part that fell off, and $125 for the door. Her question is - shouldn't all this be covered under warranty? When I noticed interior trim issues within the first month of ownership, Tesla addressed those promptly, and without charge.
She has tried calling and messaging the service center, but, to my knowledge, has yet to receive any kind of response or explanation.
I am not 100% sure, but I believe this was the Burbank service center, as they live in the Glendale area.
However, she is being provided an estimate of nearly $500 to address these issues - $330 for the wheel alignment, ~$20 for the part that fell off, and $125 for the door. Her question is - shouldn't all this be covered under warranty? When I noticed interior trim issues within the first month of ownership, Tesla addressed those promptly, and without charge.
She has tried calling and messaging the service center, but, to my knowledge, has yet to receive any kind of response or explanation.
I am not 100% sure, but I believe this was the Burbank service center, as they live in the Glendale area.