Here's the reply I got from Tesla:
"Unfortunately, the cosmetic condition of your paint is not covered under warranty considering it was caused by an outside influence. We also recommend hand washing the vehicle due to the water-based paint. I'll copy a section of your New Vehicle Warranty below where it states this. In order to have it properly rectified, I would recommend visiting a Tesla approved body shop for a quote. I will also attach a link to where you can find the closest Tesla Approved Body Shop below.
"Additional Limitations and Exclusions
In addition to the above exclusions and limitations, this New Vehicle Limited Warranty does NOT
cover:
• Any corrosion or paint defects including, but not limited to, the following:
• Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship
causing perforation (holes) in body panels or the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the
outside in, such as stone chips or scratches;
• Corrosion and paint defects caused by, due to, or resulting from accidents, paint
matching, abuse, neglect, improper maintenance or operation of the vehicle, installation of
an accessory, exposure to chemical substances, or damages resulting from an act of God
or nature, fire, or improper storage"
Thank you,
"Unfortunately, the cosmetic condition of your paint is not covered under warranty considering it was caused by an outside influence. We also recommend hand washing the vehicle due to the water-based paint. I'll copy a section of your New Vehicle Warranty below where it states this. In order to have it properly rectified, I would recommend visiting a Tesla approved body shop for a quote. I will also attach a link to where you can find the closest Tesla Approved Body Shop below.
"Additional Limitations and Exclusions
In addition to the above exclusions and limitations, this New Vehicle Limited Warranty does NOT
cover:
• Any corrosion or paint defects including, but not limited to, the following:
• Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship
causing perforation (holes) in body panels or the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the
outside in, such as stone chips or scratches;
• Corrosion and paint defects caused by, due to, or resulting from accidents, paint
matching, abuse, neglect, improper maintenance or operation of the vehicle, installation of
an accessory, exposure to chemical substances, or damages resulting from an act of God
or nature, fire, or improper storage"
Thank you,