I hit a large rock which punctured my 2018 LR Model3 battery pack. Insurance has agreed to replace the pack with a new one (and other minor repair work.)
The Tesla Service Center is telling me that they can't guarantee I will get a new pack - they might replace it with a remanufactured one.
According to them, they submit a request to the system detailing year, make, model of car, and it matches them with an available pack and it gets sent to them. They have no ability to specifically request new only.
Since my insurance has approved the cost of a new pack, I REALLY don't want a remanufactured pack to be substituted.
Does this sound correct (not being able to ensure a new pack)?
Any idea how I can help ensure I get a new one?
The Tesla Service Center is telling me that they can't guarantee I will get a new pack - they might replace it with a remanufactured one.
According to them, they submit a request to the system detailing year, make, model of car, and it matches them with an available pack and it gets sent to them. They have no ability to specifically request new only.
Since my insurance has approved the cost of a new pack, I REALLY don't want a remanufactured pack to be substituted.
Does this sound correct (not being able to ensure a new pack)?
Any idea how I can help ensure I get a new one?