Climate control broken one week in

[Leejmoff]

Received this notification while on my first long trip. I as fine ul until our first super charge. Set off again and got this. Rebooted and still no change.

Had to finish our journey with freezing cold air blowing in our faces to un mist the windscreen.

Not impressed at all. Any suggestions would be appreciated. Have to drive 170miles back home in similar conditions too.

I’ve booked a service appointment for Jan 10th.

How on earth is this broken a week into delivery?

 

[NISFAN]

Switch your heated seats and steering wheel on and put on a jumper?

No minimum time for something to fail, so not sure about last comment. I’d say better now whilst still brand new than 2 years in when ‘wear and tear’ slows the SC response. Most likely a heat pump leak or something install related.

 

[candida]

Switch your heated seats and steering wheel on and put on a jumper?

No minimum time for something to fail, so not sure about last comment. I’d say better now whilst still brand new than 2 years in when ‘wear and tear’ slows the SC response. Most likely a heat pump leak or something install related.

Really? Take this to its logical conclusion, you'd say a battery fire on day 2 would be a good thing as it didn't happen in year 5.
And as for "minimum time for something to fail", where does the phrase "wear and tear" come from? Well made (mechanical) components tend to fail after use. An early failure may suggest a design or manufacturing fault. Not what you want if you've just shelled out 50 grand on a car.
But hey, put on a jumper.

 

[plisken]

I had a fault after a few days and the first appointment was 30th Dec, so wasn't exactly over the moon about that. Mine was a minor issue though, charge door fault but regardless, I consider this strike 1.

If I had your issue, I think I'd be expecting (hoping) the car to be collected and a courtesy car delivered, if there weren't able or willing to do that for a week old car, I'd be dropping it off and rejecting it I think.
I'd say heating is kind of important at this time of the year, no defrost and driving with fogged windows could be considered dangerous and maybe even a breakdown situation, especially if there were perhaps a young child on board?

 

[mswlogo]

Really? Take this to its logical conclusion, you'd say a battery fire on day 2 would be a good thing as it didn't happen in year 5.
And as for "minimum time for something to fail", where does the phrase "wear and tear" come from? Well made (mechanical) components tend to fail after use. An early failure may suggest a design or manufacturing fault. Not what you want if you've just shelled out 50 grand on a car.
But hey, put on a jumper.

Yes, day 2 probably would be better.

It’s called infant mortality or the bathtub curve.

The Bathtub Curve and Product Failure Behavior (Part 1 of 2)

Where have been, under a rock. Price doesn’t avoid it because high priced gadgets have more and more complex electronics that could fail.

 

[candida]

Yes, day 2 probably would be better.

It’s called infant mortality or the bathtub curve.

The Bathtub Curve and Product Failure Behavior (Part 1 of 2)

Where have been, under a rock. Price doesn’t avoid it because high priced gadgets have more and more complex electronics that could fail.

Yeah, while under my rock I actually read the page you pointed to: thought this extract was pertinent

"Failures during infant mortality are highly undesirable and are always caused by defects and blunders: material defects, design blunders, errors in assembly, etc."

The underlining is mine. Dare I suggest it indicates that Tesla's QC is a bit *sugar*?

Genuinely can't believe that anyone thinks it's unreasonable to complain about your heater breaking down after a week.

 

[init6]

I don't think @NISFAN was suggesting that complaining was unreasonable. The issue was with the last line in the original comment:

How on earth is this broken a week into delivery?

Things break early in life, late in life and sometimes in the middle of life. Expecting them not to break early in life is quite naive.

 

[Durzel]

To be fair I don't think the bathtub curve thing is something everyone will know, certainly doesn't merit being accused of living under a rock (i.e. something that literally everyone should know, whether they own a car or not).

 

[Irata]

Look at the the list of notifications, in the service screen. The codes can give a better clue as to what the exact issue is.

A similar fault was quite common a year ago when the heat pump was first introduced, caused by faulty pressure sensors last time. A temporary software update worked around the faults while people were waiting for the service appointment.

As ever, report it via the app as they may be able to remotely do something.

 

[Dilly]

In my experience, micro electronics either fail very quickly or pretty much live out their life-expectancy.
it could of course be hardware. My brand new 1983 Escort had the heater pack up on day two. That was down to not enough coolant from new.
an early failure can often be a blessing. Perhaps not on this this occasion for the OP.

 

[NISFAN]

Really? Take this to its logical conclusion, you'd say a battery fire on day 2 would be a good thing as it didn't happen in year 5.
And as for "minimum time for something to fail", where does the phrase "wear and tear" come from? Well made (mechanical) components tend to fail after use. An early failure may suggest a design or manufacturing fault. Not what you want if you've just shelled out 50 grand on a car.
But hey, put on a jumper.

Quite a strong response to my post, fair enough as not easy to read tone in written form. No failure is nice at any time, however the OP is where he is. Other than a blown fuse what else can he do other than what I said?

Coming back to your battery fire analogy, I’d very definitely prefer the 2 day old battery fire to the 5 year one thanks. One I’d get a brand new car with almost no resistance, the other would be a bit of a lottery.

 

[Staypuffman]

Amazed some people are just happy to accept this.

 

[Unclepaul]

Totally reasonable for OP to be frustrated that his heating system failed shortly after accepting delivery. Also normal that he will feel like he needs to be treated like a King for his suffering. Also reasonable that he will come to an internet forum to vent his frustrations and announce to all that he has suffered an injustice.

Imagine that he will take his car to Tesla and they will diagnose and fix his issue relatively quickly and he will be on his way for many years of Tesla enjoyment.

Issues like these are experienced by most all auto manufacturers. They churn out large volumes of complicated vehicles and of course, some will experience early break downs. While they do their best, some quality issues will always slip through the cracks and irritate the new owner.

It used to be that the English builders had the worst reputation. Lucas was called the "Prince of Darkness" due to their common quality issues in Jags, MG, Triumph, TRW, Rover, Bristol etc. People joked that the English drank warm beer because Lucas made their refrigerators.

Not to poke fun, but just to point out that getting a perfect car is often the luck of the draw. Nobody wants to experience what the OP is going through.

 

[JonB]

Lucas was called the "Prince of Darkness" due to their common quality issues in Jags, MG, Triumph, TRW, Rover, Bristol etc. People joked that the English drank warm beer because Lucas made their refrigerators.

Not to poke fun, but just to point out that getting a perfect car is often the luck of the draw. Nobody wants to experience what the OP is going through.

I feel great sympathy for the OP. It could have been me (or indeed, any one of us).

(As a side note, had a 50 year old Elan and replaced the dashboard. The massive tangle of wires behind it was in perfect condition, all Lucas, and all left as-was. Lucas had a bad rep for a good reason, but my Lotus had perfect unmolested 50 year old wiring. And I expect it is still going strong today.)

 

[init6]

Amazed some people are just happy to accept this.

Who said they'd be happy to accept it?
The one line that was queried was the surprise that something had failed in week 1. As others have pointed out this happens with all cars/electronics/goods.
Doesn't lessen the inconvenience for the OP or the frustration it has undoubtably caused and they certainly should be straight onto Tesla to complain. Some of us are just bemused that the OP has gone through life with no early life failures.

 

[Leejmoff]

Thanks all. I spoke to emergency breakdown who offered to get an ego we out to me tomorrow morning to take a look while I am away.
If they cant fix thrn offered for me to visit a service centre on the way. Which to be honest i dont want to do. So fingers crossed they sort it tomorrow morning.

With two young kids this definitely isnt going to be much fun driving home in a freezing car.

 

[Advocate]

Really? Take this to its logical conclusion, you'd say a battery fire on day 2 would be a good thing as it didn't happen in year 5.
And as for "minimum time for something to fail", where does the phrase "wear and tear" come from? Well made (mechanical) components tend to fail after use. An early failure may suggest a design or manufacturing fault. Not what you want if you've just shelled out 50 grand on a car.
But hey, put on a jumper.

You’re both right, in a way.

No manufacturing process is guaranteed to produce 100% of its products fault free. It’s shitty that this has happened so quickly and on a 50k car you’re absolutely right that you’d expect better. But this kind of thing does happen, unless you want you’re 50k car to cost 200k. The important thing is how Tesla deal with it.

 

[Jason71]

Amazed some people are just happy to accept this.

I can understand that the op is unhappy. who wouldn't be.
I was not happy when my 18month old M3 was trailered away with a handbrake failure.
but after 2 years that is the only fault it has had and on balance I can live with that.
All cars on the market suffer some failures. it always sucks when it happens to you but overall a brand has to be judged on the average number of failures not individual cases however harrowing for those concerned. Whether Tesla is good or bad on that front I am not sure ( not great I suspect) but I have not seen a pattern of this type of failures reported on this forum or else where so this story does not move the needle for me regarding my overall perception of Tesla.
And as others have said, a lot of stuff tends to either fails early or not at all so the early nature of the failure is not surprising either.

 

[Paule]

Received this notification while on my first long trip. I as fine ul until our first super charge. Set off again and got this. Rebooted and still no change.

Had to finish our journey with freezing cold air blowing in our faces to un mist the windscreen.

Not impressed at all. Any suggestions would be appreciated. Have to drive 170miles back home in similar conditions too.

I’ve booked a service appointment for Jan 10th.

How on earth is this broken a week into delivery?
View attachment 745857

You did say you've done a reset (or as you said reboot I presume) but did you do a hard reset or was it a soft reset... I had a problem with latest software frozen and not updating...I did a soft then hard reset and all was fine...

A soft reset is pressing the two steering wheel buttons until the screen goes blank... and a hard reset is the same thing but pressing the brake pedal at the same time!

 

[Leejmoff]

Ok.

I left the car all day and night, not logged in at all. Ranger turns up, does the diagnostic stuff and confirms nothing is wrong and that it works…..i watched and he was right.

The car had done an update during the day and there were no notes showing what was had gone wrong, which was odd because it was on the app and i took pics.

In short, he said to drive home and if it does it again, to call him back out. Tesla Ranger Sid, from Nottingham was absolutely fantastic. He offered lots of help and advice and told me what to do if it breaks down my way. I couldn’t have asked for more.

Drive home, worked flawlessly, so I have no idea what happened but I just hope it doesn’t do it again. Tesla service were fantastic, from phone call to leaving me after checking the car.

Ontop, the drive home was great, cant get enough of that TACC on the motorway