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Collision Repair Times Improving?

Discussion in 'Model 3' started by mhoak, Oct 20, 2019.

  1. mhoak

    mhoak Member

    Joined:
    Aug 29, 2019
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    Location:
    Arlington, VA
    After less than a month of ownership, my new Model 3 was hit by driver attempting to cross two lanes of traffic to make a left. The car is now sitting at a Tesla certified body shop (Falls Church Auto Body). It’s only been two days and I’m already dying to get my car back. The shop warned me that the repairs will likely take at least a month because of the wait times for Tesla body parts. I’ve been reading horror stories on these boards 4-9 month wait times, but many of those reports are from last year. I’m interested to know if things have improved or if I should be planning to be without my Tesla until sometime in 2020.

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  2. Tessaract

    Tessaract Member

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    Location:
    Ottawa
    I was rear-ended on 2019Jul22 in Wisconsin on a vacation road trip. Car needed to be towed to Minneapolis. I just got my car back Oct8. Most of time was spent waiting for Tesla to deliver required parts. With a large enough repair, the body shop usually finds new parts they need when they start the actual repair process. In my case, there were 3 intervals of waiting for parts.
     
  3. atnbirdie

    atnbirdie Member

    Joined:
    Jun 18, 2019
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    Location:
    MD
    Ours was in an accident 1 month and 1 day after getting it. Put in body shop in Gaithersburg, MD July 24th. Initial estimate received Aug 8th. All parts received and repairs started Sep 11th. Picked up Oct 7th. So parts are still a problem (~61 days), but not like last year. I think given the damage, the body shop (Kenwood Auto Body) did a fine job. It looked like new again when I got it. Also, they are an authorized Tesla repair shop so didn't have to then take it to the SC for any tweaking. Kenwood noted that they often get parts from Tesla that are damaged which they have to repair before installation.
     
  4. VT_EE

    VT_EE Active Member

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    Maryland
    Took 2 weeks for all the parts to come in for my $10k repair in July (rear bumper and quarter panel). Took 1 month for the actual repair work to be completed. I think you'll be fine.
     
  5. thebluemax

    thebluemax New Member

    Joined:
    Sep 28, 2019
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    Location:
    Minnesota
    I've been waiting 8 weeks for a new corner panel to arrive. Still waiting.
     
  6. jamnmon66

    jamnmon66 Member

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    Apr 10, 2018
    Messages:
    572
    Location:
    Brighton, CO
    My wife got hers about a year ago. 4 days later someone backed into her in a parking lot. ~$15k in damages. Luckily it was still drive able. Took 3 months to get to the front of the line at the body shop (we were picky about where to take it). Took another 3 months to repair. Over half of the wait was parts.

    The good news is that the car is beautiful and she hasn't had any residual problems.

    Hopefully they've gotten better in the past year. I'm interested to see more feedback. Good luck!
     
  7. RC2785

    RC2785 Member

    Joined:
    Dec 27, 2018
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    Location:
    Chicago
    Got into an accident back in Jan this year, dropped the car off at a Service King. Parts took 5 weeks to come in and 1 week to repair.
     
  8. mhoak

    mhoak Member

    Joined:
    Aug 29, 2019
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    Location:
    Arlington, VA
    Thought I would post an update. My timeline is looking similar to others on this thread. Parts were ordered by body shop on 10/23. Most of them arrived on 10/28, but several of the body parts sent by Tesla were for the wrong side of the car. The body shop is hoping to complete all of the work before Thanksgiving, but that is entirely dependent on how long it takes Tesla to send the replacement parts.
     
  9. adamtc4

    adamtc4 Member

    Joined:
    Jul 25, 2017
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    Location:
    Virginia
    Hiya,

    I live nearby you. My model X got rear ended in early September and we used Rosslyn Auto body in Alexandria to do the repairs. It took about 3-4 weeks for them to get the parts they needed so all in total a little less than 2 months. $14k of damages. Not sure if they wait is any longer or shorter for model 3.
     
  10. dmurphy

    dmurphy Woof.

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    If it makes you feel better, I’m looking at a serious delay getting parts for my Buick as well. The GM strike put them way behind the 8-ball, and now with the factories coming back online, we’re stuck waiting. At this point, looks like a Tesla would be faster.
     
    • Informative x 1
  11. dmurphy

    dmurphy Woof.

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    Only took 95 days to get the Buick repaired. Most of that was waiting on parts. Getting my Tesla repaired would’ve been a LOT faster.
     
  12. Dan203

    Dan203 Active Member

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    Location:
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    Tesla said on their investor call that they were going to ramp up spare parts production to help reduce these delays. So it sounds like at the moment it's still a problem, but maybe your timing will make it not so bad if they start the ramp up right away.
     
  13. King_M3D

    King_M3D Member

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    Jan 14, 2019
    Messages:
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    Location:
    Atlanta
    My accident was June 19, 2020. I was rear ended while stopped at a red traffic light. Today, September 25th, over three long months later, a Tesla authorized repair center, one of two in Atlanta, still does not have the parts to repair my car. If it were 2018 and Tesla had just begun building Model 3 I might understand, but I have had this car since August 2018, I reserved it March 31, 2016. Back then I expected a long wait. I expected to have to wait days maybe even a few weeks, but not months. Frustrated!!!
     
  14. dmurphy

    dmurphy Woof.

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    I feel your pain. Sorry - that's a lousy situation... It took me almost 5 months to get our Buick back after its deer encounter. And it still had issues. The upside was that it gave me the rationale to sell it and buy a Model X instead. :)
     
  15. King_M3D

    King_M3D Member

    Joined:
    Jan 14, 2019
    Messages:
    32
    Location:
    Atlanta
    Mine is not drivable so I've been using a borrowed ICE car. I've spent over $500 for gas. I'm a patient person, but I'm so ready to just buy a new M3 and sell this one whenever they get it back together.
     

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