fallen888
Participant
I say good riddance. We need better, more level-headed Tesla ambassadors, and the rest of us won't mind moving up in line for M3.
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I say good riddance. We need better, more level-headed Tesla ambassadors, and the rest of us won't mind moving up in line for M3.
Let me also try to get this straight:
A person orders a Tesla and gets unsettled by order page changes. He contacts Tesla. A person at Tesla, let's call him "Preston", tells the orderer that he will get the new specs. Orderer doesn't cancel his order and continues to get ready to receive his car. Later, Tesla says "no, you are not getting the new specs." Orderer is upset because he relied on communication with the company to make his plans (and have the outlet installed).
If this is correct, to chastise the orderer for relying on the information given to him by the company is both obnoxious and wrong.
A person orders a Tesla and gets unsettled by order page changes. He contacts Tesla. A person at Tesla, let's call him "Preston", tells the orderer that he will get the new specs. Orderer doesn't cancel his order and continues to get ready to receive his car. Later, Tesla says "no, you are not getting the new specs." Orderer is upset because he relied on communication with the company to make his plans (and have the outlet installed).
If this is correct, to chastise the orderer for relying on the information given to him by the company is both obnoxious and wrong.
Tam
Well-Known Member
It is premature to blame either side except for the very obvious confusion in this thread caused by a lack of clarity.
The "copy of the information" needs to be released to clarify what happened.
More importantly, since when do employee statements not create liability? Does Tesla live in bizzaro world where they or their employees can lie and get away with it because they mean well?
You can have a written agreement that says X and if the employee, whose job it is to communicate with customers, tells Y. Guess what? If Y is plausible, then there is a strong argument to be made Tesla needs to do Y. Agency is a b_. That's why having employees creates liability when they are poorly trained.
making a purchase of a product does not encumber or oblige the purchaser to become a promoter of that product.
sometimes the complainers have valid complaints, I know I've squawked plenty when I've had issues with the car.
some people become evangelistic with their proselytizing for tesla and IMHO that is as misguided as some of the complaints that pop up
I've been screwed by a Tesla employee as well and I can relate to OP. This is my first Tesla purchase so I asked tons of questions to a Tesla employee as i'm new to the Tesla world. Coming from over 10 years of purchasing and dealing with BMW, the experience with Tesla was amazing and I loved it until I realized I got deceived on my purchase.
I want to make note that their employees boast the constant updates on the software and such which is what I love as a tech guy. Never once do they mention that the hardware/battery/interior etc on the vehicles are always changing as well. This is something that needs to be emphasized and educated as I am sure most customers coming in are used to the basic yearly changes other manufacturers do. This is what I am accustomed to.
Confirmed my build on June 3rd. Had a delivery date set of late July/Early August. Day after confirming I get a call from my DS telling me they have an exact model that I built ready to go and I should take it so I can get my car sooner to enjoy it. I was ecstatic and asked a few more questions about it and I even jokingly asked "do you think there would be any changes from my build VS the April inventory model" since like I said above I am not use to these changes that can occur at anytime with Tesla. The DS said there would be no difference between the inventory build I would take VS the one I would be waiting for.
Picked up my 75D on June 16 and 2 weeks later, BAM, new motor/battery/whatever upgrade. Few weeks later, BAM LED and Air Suspension are now included (I wanted air suspension so bad but it wasn't even an option). I paid for the PUP specifically for the LED and adaptive feature. I could give 2 fks about the HEPA bio defense mode. Do we live in a war zone or something?
I wrote a thorough email to Tesla and after 5 days (and sending a reminder update email) they finally replied and threw me a free 3 year service plan and thanked me for being apart of the "movement". I threw it back at them and still haven't heard from them in 4 days now. I love how when I was shopping, they reply within hours when I have questions. Now that I am a customer, it takes days to get a reply. Not enjoying my post experience with Tesla at all.
I want to make note that their employees boast the constant updates on the software and such which is what I love as a tech guy. Never once do they mention that the hardware/battery/interior etc on the vehicles are always changing as well. This is something that needs to be emphasized and educated as I am sure most customers coming in are used to the basic yearly changes other manufacturers do. This is what I am accustomed to.
Confirmed my build on June 3rd. Had a delivery date set of late July/Early August. Day after confirming I get a call from my DS telling me they have an exact model that I built ready to go and I should take it so I can get my car sooner to enjoy it. I was ecstatic and asked a few more questions about it and I even jokingly asked "do you think there would be any changes from my build VS the April inventory model" since like I said above I am not use to these changes that can occur at anytime with Tesla. The DS said there would be no difference between the inventory build I would take VS the one I would be waiting for.
Picked up my 75D on June 16 and 2 weeks later, BAM, new motor/battery/whatever upgrade. Few weeks later, BAM LED and Air Suspension are now included (I wanted air suspension so bad but it wasn't even an option). I paid for the PUP specifically for the LED and adaptive feature. I could give 2 fks about the HEPA bio defense mode. Do we live in a war zone or something?
I wrote a thorough email to Tesla and after 5 days (and sending a reminder update email) they finally replied and threw me a free 3 year service plan and thanked me for being apart of the "movement". I threw it back at them and still haven't heard from them in 4 days now. I love how when I was shopping, they reply within hours when I have questions. Now that I am a customer, it takes days to get a reply. Not enjoying my post experience with Tesla at all.
Your third Tesla?
How did you charge the previous ones?
Unless I have completely misread you, there appears to be a a cloud of drama that follows you. One side is not enough to make conclusions here.
Tesla Can't Find My Car
How did you charge the previous ones?
Unless I have completely misread you, there appears to be a a cloud of drama that follows you. One side is not enough to make conclusions here.
Tesla Can't Find My Car
You are correct, I created a massive cloud of drama, that sank to earth under its own weight and delayed deliver of my previous order for an instock new car by 2 months early this year. Poor Tesla....what can they do when their customers have the super powers to stop ocean going freighters.
Also in a sinister plan to stay warm and make Elon look bad I bought a new home in the pacific, on an island...learned how to create clouds .and called an electrician. 120 V was not dramatic enough for me! Muah ha ha ha ha.
I'll go get help, definitely a tipping point, mahalo.
thegruf
Active Member
Canuck
Well-Known Member
They should honour contracts and make every effort, in utmost good faith, to tell the truth. If a mistake is made in good faith, then there's no requirement to honour it.
If a bank teller deposits funds into your account by mistake, should the bank honour its employee mistake? I guess you have to answer that one "yes" too in order to be consistent.
⚡️ELECTROMAN⚡️
Village Idiot
Silverstreak
Member
The OP is a convoluted and disjointed explanation of events. Makes no sense.
Don't cancel it all yet! Ask us first. I've had to play hardball with them before and you can get them to give ground if you're persistent and polite. What's the full story here? Don't be rash.
Your post is useless as is your follow up.
Tesla makes exceptions Kort - they have for me more than once. Also we don't know what happened because the OP hasn't told us.
Please quote what the sales advisor actually said to you in writing - word for word.
jeffro01
Active Member
I hate to say this but Tesla doesn't work that way and they do NOT communicate future changes to ANY of their frontline employees before they are made. Heck, sometimes the front line employees find out from here/press releases before official internal communication goes out...
You're experience was perfectly normal. You think you're buying a car under traditional car buying methodologies but that simply hasn't been the case with Tesla and I hope it never becomes the case with Tesla.
Jeff
Canuck
Well-Known Member
Tesla is not disputing what I was told. As both of us have a record of the online conversation. \
I can quote it:
"Yes you will received the smart air suspension at no additional cost"
"Ok, then you will continue to receive the premium sound and yes since the lighting has become standard on all vehicles, you will get the lighting."
Why did I get the $1000 off if I am getting the above upgrades?:
"Most likely to help compensate for the cost of the premium sound then. We have since wrapped that into our premium upgrades package."
"Now, that it is wrapped up into the premium upgrades the associated value is now $1500. So that package essentially just got cheaper, and to be fair to you, we went ahead and credited you the difference."
Quotes are verbatim what was said. Staggering disorganization.
