Audietron
Active Member
True... I had car with scratches all around, luckily I had car wrapping scheduled and they did touch up as part of the process...The owner didnt give tesla a chance to examine the vehicle or make right before starting legal proceedings by the sounds of it
So rather than get a refund or wait for a new car until Feb 2023 he chose to have his car fixed exactly the same as would have happened without any legal procedure
Tesla should absolutely improve their PDI, they rush cars out with too few staff to cope and no customer should get dirty or damaged cars - I did myself but rather than being a Karen I just talked to tesla, got the car looked at and fixed.
Point is, as you said, PDI should be done properly, people are already waiting months for car so no excuses that they didn't do it because they wanted to deliver fast.
Secondly, it's guaranteed bad look when they can't resolve outside legal system, which is called customer service.
Wait time for new order is till February, but it's not new car they would be placing order for - so if they wish to, they can always deliver replacement in weeks, same like they delivered model Y orders within weeks. Indicating that in tribunal process is just a lame excuse to do nothing and force customer to suck it up.