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Console freezes when switching from radio

Discussion in 'Model 3' started by RC2785, Dec 27, 2018.

  1. RC2785

    RC2785 Member

    Joined:
    Dec 27, 2018
    Messages:
    42
    Location:
    Chicago
    So I got my model 3 two days ago and noticed today that when I switch from the radio to streaming on slacker (I select "Todays hits") the entire console freezes and becomes unresponsive and after a couple of seconds the music will also stop playing, the only way to fix it is by restarting the console. I was wondering if this was happening to anyone else and whether this is just a software bug that will be fixed later.
     
  2. RC2785

    RC2785 Member

    Joined:
    Dec 27, 2018
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    42
    Location:
    Chicago
    I forgot to mention, I'm on software version 48.12.1
     
  3. mptpro

    mptpro Member

    Joined:
    May 30, 2014
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    Location:
    Mission Viejo, CA
    Happened to me today too
     
  4. Garlan Garner

    Garlan Garner Banned

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    Location:
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    Sounds like you guys need a few service calls/visits. It doesn't happen to me. I just tried it.
     
  5. IslandCityEV

    IslandCityEV Member

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    Dec 11, 2018
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    Location:
    Alameda, CA
    Happened to me today. Let me know what they say. Thanks!
     
  6. joelliot

    joelliot Member

    Joined:
    Aug 25, 2018
    Messages:
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    Location:
    Rhode Island, USA
    Any chance you are using your own Slacker account or are you using the built in Tesla? Had this issue after and update and found I had been logged out of my account. It took a couple of tries, but after logging back in my freezes seemed to have stoped.
     
    • Informative x 1
  7. MidwestM3P

    MidwestM3P Member

    Joined:
    Dec 17, 2018
    Messages:
    30
    Location:
    Des Moines, IA
    I had this happen to me the other day also. After the console restarted while driving (a bit unsettling) I had to tell it to log in through Tesla and it seems fine since then.
     
    • Informative x 1
  8. ggabe741

    ggabe741 New Member

    Joined:
    Sep 15, 2018
    Messages:
    3
    Location:
    Cassiopeia
    Same here. Only since the last update to 2018.48.121.d6999f5. It happened twice today when I switched from radio to streaming. When it happens the speedometer freezes too, have no backup camera or parking radar. If I wait it out it ends with a console reboot, in about two minutes.

    Did anyone get a bit of advice from Support? It's impossible to wait them out on the phone.
     

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