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Costco won't install tires on my Model 3!

Discussion in 'Model 3' started by moorej999, Sep 21, 2019.

  1. moorej999

    moorej999 Member

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    Location:
    Toronto, Ontario Canada
    They fear they will puncture the batteries!
     
  2. SammichLover

    SammichLover Banned

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    Yup
    The individual shop managers are each given leeway to set this policy, based on their assessment of their own shop’s capabilities.
     
  3. ngogas

    ngogas Active Member

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    At least they are upfront.
     
    • Like x 3
  4. Akikiki

    Akikiki A'-Lo-HA ! y'all

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    Don't say Costco. It's okay to say some idiot that works at Costco (this week). But we know its not a company wide position not to install on Tesla's. Other stores have done it. They do it here. You can take some satisfaction that if that moron doesn't want to work on your car, you probably are better off not letting him touch your car, as he sounds incompetent.
     
    • Like x 3
  5. 9-Volt

    9-Volt Member

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    May 15, 2019
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    Location:
    Vancouver
    My experience echos SammichLover's. Store manager dependent, and it's still a fairly new vehicle re: tire changes. My model 3 was the first one the downtown Vancouver Costco had done, and it took 3 trips to ensure they were setup and would do it (no luck the first 2 times).

    That said, in Canada at least, I'm sticking to Kal Tire from now on. They clearly know what they're doing and much better service.
     
  6. brkaus

    brkaus Well-Known Member

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    Glad they know their limits. Probably had some clueless tech lift one wrong and cost them a bunch.

    my Costco put tires on our S. I was fearful the whole time.
     
    • Like x 3
  7. GoSharks

    GoSharks Member

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    Location:
    CA
    My Costco has lift adapters sitting on a shelf for when they have to service TM3s.
     
    • Like x 2
    • Informative x 1
  8. ngogas

    ngogas Active Member

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    Comes down to location. Call a different location and check to see if they have the equipment to do so.
     
    • Like x 1
  9. moorej999

    moorej999 Member

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    Toronto, Ontario Canada
    Just had a call from Costco Manager and they changed their position. He told me they are ordering Tesla mounts (or something like that) and will service my vehicle.
     
    • Like x 4
  10. Akikiki

    Akikiki A'-Lo-HA ! y'all

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    moorej999, I would not want to be their first.
     
  11. adhoc

    adhoc Member

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    Jan 24, 2017
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    SoCal
    just had a nail in tire (20" michelin) repaired
    @ costco fenton parkway san diego

    not only are they familiar, have their own pucks
    after remove, repair, rebalance, remount tire/wheel
    they went completely around all 4 wheels to confirm
    proper lug torque of 129!

    these guys are GOOD!

    only thing odd was they set off alarm when lowering
    vehicle off rack, how I dunno, but my phone started
    blowing up while I was paying ($14.83) and I had
    to rescue the embarrassed tech!
     
    • Like x 1
  12. insaneoctane

    insaneoctane Active Member

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    Not really the techs fault as I understand it. The tech that was patching my tire last week at Costco said that when the lift starts/stops it can be abrupt which can trigger the alarm. Pretty sure that the key card isn't easy to use to stop the alarm for the tech either.
     
  13. adhoc

    adhoc Member

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    SoCal
    initially Itried the key card to silence the alarm.
    and it wouldn’t shut it down, regardless of 10 attempts!
    by that time sounds system was at MAX!

    I then switched to phone and unlocked too silence!!!
     
    • Like x 1
  14. Wennfred

    Wennfred Supporting Member

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    San Diego
    Costco in Chula Vista Ca has Jack Pads, they were installing tires on a Model 3 while I was waiting for my Volt.
     
  15. brkaus

    brkaus Well-Known Member

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    Austin, TX
    First is probably fine. They will all be around reading the manual and making sure it’s correct. I would want to supervise.

    2nd or 3rd with the dude that knows everything and didn’t pay attention would be my concern :)
     

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