I think Tesla's sales and delivery specialist are completely bogged down with December and January deliveries. I ordered my CPO in mid-December, and while they had it ready for delivery within a week (picked it up 10 days after reserving it), it felt very rushed and the lack of replies to my calls and emails was frustrating. I did start the process with a regional cpo advisor who was very good with answering questions and getting me photos. But once I made the deposit online and signed some papers, my emails and calls often went unanswered. I would definitely try and reach out to either a regional cpo advisor or local service center. I called tesla's 800 number and they gave me the cpo advisor for my part of the country.
Good luck. It's hard to wait, but it's so worth it!