CPO Roadster process

[AEdennis]

Looks like I spoke too soon...

Still waiting on #78. We did get to visit it and drive it this weekend. There was a portion that failed the CPO process that is waiting on a part. Car is drivable, but we decided to wait until it passes all the CPO things before we take delivery.

Of course Tesla has received the check and our first payment will be due three weeks from now... So, here's to hoping that the fix is sooner rather than later.

There is definitely room for improvement in the CPO Roadster process. Let's hope that these are fixed by the time that Model S are in the CPO pipeline.

Dennis
My Blog (mainly Active E for now and Tesla stuff as it grows...)
Active E driver with 42,500 miles in 18 months. Roadster #78 when they finally complete PDI (missed the new estimate of Saturday August, 24) Now wondering when we're getting this beauty, waiting for new feedback on the stuff they have to "bring up to CPO standards". The positive aspect of this delayed delivery is that my manual sig line is often longer than my actual posts AND gives me more material for my blog, when I officially announce the arrival of our Signature Green Roadster. Oh and a Tesla Model S modified request to October 2013 (moved up from November because of our ongoing CPO delivery experience) delivery in Blue/Tan WITH Sub-zero Package in Southern California... Because COLD is a relative term.

 

[Timbrewer]

Not yet since the techs had an electronic part act up late last week and they are waiting for delivery of the new part...which is fine with me! They were great about calling me so I didn't drive out there! Ryan also called me and txtd me to make sure I knew what was happening.

I'm talking to them today about plans for this week, including getting a Maryland safety inspection done so i can register the car ASAP!

I'll post an update later today when I hear from Nathan at the Rockville service center

 

[shrink]

I'm talking to them today about plans for this week, including getting a Maryland safety inspection done so i can register the car ASAP!

I've had my CPO Roadster for 2-1/2 weeks. I'm still not sure how to register the car. I was told the "DMV team" would be sending me some paperwork. I sent in an inquiry last week and they asked for my driver's license number and expiration date. I had previously given them that information when I put my deposit down on the car - back on July 6th.

The CPO process is, um, unusual and inefficient, but I am very happy with the car.

 

[Curt]

The CPO process is, um, unusual and inefficient, but I am very happy with the car.

I think that statement sums it up nicely!

 

[PokerBroker]

I also love mine but am waiting on paperwork so I can register in Ohio... has been two weeks and I'm pretty sure the temporary CA registration is only good for 30 days! I also did not receive my UMC or 120 spare chargers (just a MC240) and have yet to get an update from Ryan on the availability/timing for those. There are also a few parts my service center is waiting on (I took delivery early and had some items due billed) including the stereo (bummer) and the seats.

 

[Curt]

I also love mine but am waiting on paperwork so I can register in Ohio... has been two weeks and I'm pretty sure the temporary CA registration is only good for 30 days!

Fortunately, the California Temporary Registration is good for 90 days. Otherwise, I would have ended up with a Roadster that had to sit at home for a month waiting for the Maryland registration to come through.

 

[Chris]

Fortunately, the California Temporary Registration is good for 90 days. Otherwise, I would have ended up with a Roadster that had to sit at home for a month waiting for the Maryland registration to come through.

A fact that didn't prevent a Montgomery county cop from issuing me five (!) tickets for missing Maryland registration, plates, etc. and impounding the car (it had the CA temp registration displayed)

 

[shrink]

A fact that didn't prevent a Montgomery county cop from issuing me five (!) tickets for missing Maryland registration, plates, etc. and impounding the car (it had the CA temp registration displayed)

Oh wow. That is most unfortunate. I am very sorry to hear that. Curt, was it you who mentioned something about a "Letter to Law Enforcement?" for just such an instance?

 

[Curt]

Oh wow. That is most unfortunate. I am very sorry to hear that. Curt, was it you who mentioned something about a "Letter to Law Enforcement?" for just such an instance?

That was me!

I was also stopped multiple times by Montgomery County cops. Never got a ticket, though...

The first time, I explained the situation to the cop, who strongly suggested that I take the car home and not drive it until I had Maryland tags. I asked at the Rockville Service Center the next day, and they gave me the Dear State Law Enforcement letter. I continued to get stopped for two months, but the letter (along with copies of all of my purchase paperwork) seemed to do the trick.

 

[ipdamages]

A fact that didn't prevent a Montgomery county cop from issuing me five (!) tickets for missing Maryland registration, plates, etc. and impounding the car (it had the CA temp registration displayed)

Holy schnikies! Wow, that is ridonculous. We are still waiting on our plates and tags after 7 weeks, but loving the car every day. My wife has gotten pulled over twice - in California.

I understand there was a backup on paperwork getting processed, but much of that recently got pushed out (birth analogy intended) so hopefully this will all soon be a fading memory.

 

[skadax]

I also have not received any title paperwork and it's been about 2.5 weeks for me as well. I did go to the AZ MVD and get a temporary 90 day registration. I still got pulled over this am by the highway patrol because he "couldn't see" my registration. I got lucky though and was let go with just a warning. I mostly think he just wanted to look at my car and ask me questions. Which is annoying because it made me late for work!

 

[shrink]

Holy schnikies! Wow, that is ridonculous. We are still waiting on our plates and tags after 7 weeks, but loving the car every day. My wife has gotten pulled over twice - in California.

I understand there was a backup on paperwork getting processed, but much of that recently got pushed out (birth analogy intended) so hopefully this will all soon be a fading memory.

7 weeks!? Yikes. Did you buy a CPO?

I heard some new staff was party responsible for the delay. I hope it gets resolved soon. I'm not too far from skadax and I don't even have temporary AZ plates. I've been driving around with the temporary CA ones, which sadly look easily forged. I also put in the glove box my purchase paperwork, e-mail thread including my request for registration paperwork and Tesla's response, and my insurance card.

I feel lucky I haven't been pulled over. I'm even luckier I don't need to drive the Roadster daily right now since we have other daily drivers right now.

skadax, hope you weren't too late for work!

 

[JohnnyLounge21]

Reading through this thread, I must say that comparatively, I had an outstanding experience start to finish (now - being - we'll say, 99% the way there).

I found #1190 on eBay in mid-June and pounced after a few days of personal debate – having been a Roadster fan for about 2 years now. I went ahead and paid the full asking price and asked for nothing beyond the car as it sat. An additional SPANK was the 9.5% sales tax that I had to cough up on top of the purchase price. Talk about a BEAT DOWN. Bottom line: A few emails went back and forth between Ryan and Kevin Yu - and I decided if I wanted the vehicle and not have someone else take it, I was going to have to pay the full price and quick.

My Roadster didn't come with a hard top - and I was less than concerned b/c I ordered the Glass Hard Top the very next day (which I think is the top that was meant to be sold with the Roadster in the first place). After about 7 days of reconditioning, they put #1190 on the truck, sent me a picture of it (on the truck), and 48 hours later it went from San Francisco to Chicago. I mean - really? That's amazing. The service center in Chicago was all smiles when #1190 rolled up (they mostly deal in the Model S – so this was a treat). When I called they said it was a "husband and wife trucking team" that they had used in the past to get it “home” so quick. How cool is that? The Service Center in Chicago has, I must say, amazing people that work there. They really love what they do and make you feel part of the family. Delivery of the Roadster was a bit thin b/c they were all Model S guys there. So I still need a full vehicle delivery. . . I was delighted to see #1190 had been fitted with brand new tires on the front and back (still had the nubs). And overall, it was gorgeous. However, I made notes of about a dozen imperfections (and I am the most anal person I have ever met) and they were noted and ordered and promised to be remedied once the parts were in. Driving the vehicle the last 6 weeks has been a dream. I've luckily never been pulled over – now thinking it’s just a matter of time. . . Although, I got an email from Ryan earlier this week asking for my license and proof of insurance (good sign). I let him know that the folks @ Chicago Service had this info – the Chicago guy sent Ryan my DL immediately – and I had the insurance papers on my harddrive – so I pinged those over too. Anxious to get my IL plates!

I've discovered a few more imperfections when I detailed it myself so those have been added to the list. I also had a low voltage warning the night I first plugged #1190 in - I sent a picture message to the 4 folks @ Tesla who's mobile numbers I have - and got immediate responses! On Independence Day! So fricken helpful and so awesome. Even literally said "We take care of family - especially on holidays" from Kevin Yu.

Start to finish, it took less than 3 weeks from putting down my deposit to getting the Roadster in hand 2,500 miles away (delivered on 7/2, deposit mid-June). I'm bringing in the vehicle next week and letting them keep it for 10 days to tie down all loose ends. I just wish I'd had my hands on this beauty quicker. It's truly my dream car!

An additional aftermarket item (beyond the Glass Hard Top) I purchased was The Can adaptor (the only adaptor that ever should have been produced). I’m now looking into a possible power steering mod and a mod to get daytime parking front lights running. It’s like honing a perfect 104 mile per hour fastball to go right over the center of the plate. What a car!

 

[shrink]

Hey Johnny -

Thanks for sharing your experience. I grew up in Chicago (city, not the 'burbs) and didn't leave until after grad school. GREAT city! Just don't like that weather. If they'd cancel winter, I'd move back from the desert in a heartbeat! ;-)

I'd love to drive the Roadster top down along Lake Shore Drive into downtown at night - less traffic and amazingly lit skyline.

But you've had the car almost 2 months and still no plates? I'm sorry folks, that's not right - especially when one of our Maryland owner's car was recently impounded with multiple tickets issued. Tesla needs to fix this. State specific dealership issues aside, this is a nonetheless a rather basic and necessary part of selling a car. It really needlessly puts an owner at too much risk.

My Roadster is going into storage mode in my garage until I get some plates. It's not worth a ticket or potential impounding. How can you even get it out of impound without proper registration? I remember daily impound rates being rather painful as well.

 

[JohnnyLounge21]

The weather in Chicago is absolutely unacceptable. I couldn't agree more. But being the super-city that it is, I'm happy to have lived here the last 12 years after college and had an amazing time. And I've done the LSD drive several times - with no particular place to go! And it's fantastic in the Roadster with the skyline front-ground. Good news: we live in a country where there are climate options. Lord willing, I'll be moving to SoCal at/around Christmas. So that should close the book on living with only 4-6 months of tolerable weather.

Regarding the plates - yes! This is an open item Tesla needs to fix ASAP. I thought I'd have mine by now, no doubt. My GF's bro got a new BMW and I think he drove off the lot with the plates. . . So I'm nowhere close to that. I'll take a look at my temporary IL registration and see how long I've got before it gets scary (I think it's 90 days). IL also requires front plates (which are going to look pretty ugly, but there's no stopping that). . .

 

[Timbrewer]

Hey Botbldr45..heard the news today that Tesla HQ has overnighted a working electronics unit with the correct firmware to Rockville so I'm planning on picking up this Friday!!! I will let you know the Annapolis electric road rally dates I'm available.

Since putting my deposit down July 8th I've had an overall good experience, of course huge thanks to Curt!! I think not paying for the car until last Friday made a difference in my mindset. I'll post my experience and thoughts once I get the car and drive it a few days.

Again this forum and all of your invaluable experiences and information have been a huge help to me.

Until I talked to Curt at an EV meet up July 6th, I didnt even know I wanted a Tesla Roadster...now I can't wait for this to be in my garage stable

Tim

 

[neroden]

I've had my CPO Roadster for 2-1/2 weeks. I'm still not sure how to register the car. I was told the "DMV team" would be sending me some paperwork. I sent in an inquiry last week and they asked for my driver's license number and expiration date. I had previously given them that information when I put my deposit down on the car - back on July 6th.

The CPO process is, um, unusual and inefficient, but I am very happy with the car.

I suspect that the problem is partly that Tesla still does not have specialist teams for paperwork in each of the 50 states (every state's DMV process is different), and partly that Tesla still has terrible internal communications (Tesla *had* a NY specialist when I bought my model S, but my information was not *forwarded* to him until I asked to get his phone number directly). It's possible that asking for the name and direct number of the "Maryland DMV paperwork specialist" will get satisfaction... if there is a Maryland DMV paperwork specialist.

 

[Timbrewer]

Finally picking up 20 today from Rockville!! It's been a two month wait for various reasons but glad it is over and I have all MVA docs for registering it tomorrow! Electrician shows up at 9am tomorrow for the 50 A service in the garage and I have my CAN to use my Volt cable in the mean time...I'm ready to roll and have some fun!!

- - - Updated - - -

Finally picking up 20 today from Rockville!! It's been a two month wait for various reasons but glad it is over and I have all MVA docs for registering it tomorrow! Electrician shows up at 9am tomorrow for the 50 A service in the garage and I have my CAN to use my Volt cable in the mean time...I'm ready to roll and have some fun!!

Ooops I'm so excited! I meant to type #29 not #20

 

[AEdennis]

Congratulations.

We picked up #40 on Sunday, had a charging issue.

Brought it back to Tesla Tuesday and now driving a "hobbled" P85+ with 4.5 firmware. At this date, we've had the loaner longer than the Roadster.

Hoping to get it back today. Fingers crossed.

 

[Timbrewer]

Signature 100 Roadster 29, Jet Black...in my garage